ServiceNow Architect

Position Title: ServiceNow Architect


Location: Remote, United States


Onsite Flexibility: 100% Remote

As an architect/integrator, you know how to harness the latest technologies by developing low-code platforms and creating user-friendly solutions for your clients. We're looking for a seasoned solution engineer like you to support the management of ServiceNow from vision to production-ready, solving our clients' most complex challenges.

You'll share your skills in programming languages and databases, using little to no code to identify new techniques and improve the digital environment. You'll use the latest cloud tools as you guide your team and develop creative solutions. Using your technical knowledge, you'll work cross-collaboratively to automate and accelerate cloud modernization and reduce system maintenance and development costs. You'll be a trusted advisor to your clients as you translate their IT needs and future goals into a plan by crafting architectural patterns, design standards, and implementing best practices.

Essential Required Capabilities:

5+ years of experience with ServiceNow development, including core ITSM tables, CSM, Glide, scripting, business rules, client scripts, custom apps, or development methods


Experience in ServiceNow GRC implementation including Risk Management and Audit Management


Experience with ServiceNow configuration management database (CMDB) administration


Experience implementing scripted web services in ServiceNow, jQuery, or Prototype libraries, Java, and CMDB or asset integrations in ServiceNow


Experience coordinating and leading client workshops


Experience with scoped delegated development in a multi-vendor environment


Knowledge of SOAP and REST web services


Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements


Bachelor's degree in CS, EE or engineering/technical and 10 years of experience or 18 years of experience in lieu of degree

Additional Nice to Have Capabilities:


Experience with ServiceNow Enterprise Agile Planning (EAP) in Strategic Planning Module


Experience supporting VA Enterprise Efforts


Experience with Object Oriented Programming, SQL, and NoSQL databases


Experience with application design concepts and tools, including using UML, ERD, and Flow Diagrams


Experience introducing open-source solutions into ServiceNow via Script Includes or as JS or CSS Includes


Experience implementing ServiceNow inside a DevOps pipeline


Experience with Agile Scrum development methods


Knowledge of SAML, Active Directory, or LDAP Integrations


Ability to work with stakeholders to define requirements


CIS-CSM Certification