Medical Administrative Assistant

Job Position: Medical Administrative Assistant

Location: Grand Haven, MI 49417

Pay Rate: $21 - $22 per hour

Shift: Tuesday through Friday 8:30 am - 5:00 pm

PRIMARY JOB FUNCTIONS:
Admin/Front Office
• Opens the office and ensures the front office is in order, as needed
• Retrieves phones messages and prioritizes return phone calls
• Greets and assists/directs clients who come to the practice
• Answers incoming calls and guides clients to the appropriate service
• Distributes and obtains appropriate forms, including new client information, insurance information, and HIPAA information for all clients
• Schedules all appointments as directed- Inbound/Outbound calling
• Prepares pulls and files client charts on a daily basis
• Confirm the next day appointments
• Tracks referral source for all clients
• Ensures the beverage area is stocked and clean
• Keep inventory of retail/office supplies

Accounting Functions
• Collects and records payments
• Posts charges, returns, and exchanges in the accounting system
• Prepares invoices and prints HCFA forms
• Submits appropriate information to the insurance carriers, and requests third party prior authorization as needed
• Calls to insurance, and other agencies to facilitate authorizations and benefit verification
• May be required to assist with contacting clients who have accounts that are 60 days overdue

Product Knowledge
• Performs minor hearing aid repairs as allowed by state law such as battery door or receiver checks
• Performs hearing aid checks and cleaning, as allowed by state law

Miscellaneous Duties
• Prepares marketing material as needed
• Maintains an attractive and welcoming office environment
• Completes all filing
• Prepares daily transaction log
• Establishes and maintains good public relations
• Performs all other miscellaneous duties as assigned
• Practices good safety and infection control protocols
• Exercises confidentiality as it relates to all business and client information

JOB SKILLS, KNOWLEDGE AND ABILITIES:
• Must be a high school graduate. Prefer an Associate's degree in administrative, accounting, sales or client oriented field or equivalent work experience
• Excellent interpersonal skills that allow effective working relationships with a diverse client, colleague, and vendor population. This includes listening, sales, and problem-solving skills
• Must be able to organize time and prioritize numerous duties within strict deadlines
• Requires the ability to deal with numerous interruptions

Must be able to travel outside the state for professional development opportunities as required by the practice