Advanced Medical Support Assistant

Medical Support AssistantMajor duties include but are not limited to:Participates in daily team meetings where the PACT team consisting of a provider (MD, NP, and/or PA), registered nurse care manager, and an MSA review individual patient requirements and formulates a plan for delivering the optimal level of care in the appropriate setting.Engages proactively with Veterans through multiple avenues to include MyHealtheVet (secure messaging), VetLink, VAOS, recall system or in person.Educates other members of the care team about scheduling protocol.Provides information to and receives patients reporting for scheduled and unscheduled visits.Processes and directs patients in an expedient and efficient manner. Incumbent is also required to administratively screen all Veterans to determine the nature of medical problems and provide administrative assistance as required.The Advanced MSA coordinates with team members to review clinic utilization and ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, making necessary adjustments as needed.Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.Maintains effective communication with patients, care teams, VA medical centers, and outside agencies to support continuity of care.Processes secure messaging requests from the patient to the team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.Tracks follow-up care (e.g., consults, tests); monitors pre-appointment readiness (e.g., X-ray, labs, EKG).Participates in daily huddles and weekly meetings to plan care and adjust workflow.Reinforces care plans and self-help solutions; documents in the electronic record.Performs other duties as assigned.Work Schedule: Intermittent/Part-time. Work schedule will be discussed during the interview.Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Ad-HocVirtual: This is not a virtual position.Functional Statement #: 21W72-APermanent Change of Station (PCS): Not Authorized