Systems Administrator

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first‑class amenities, and heart‑pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! ESSENTIAL DUTIES AND RESPONSIBILITIES Manages service calls by reporting, researching, diagnosing, and resolving problems to system and network infrastructure Reviews and monitors all servers and their related hardware and software to ensure reliable operation Prepares system backups for failures and escalates when necessary Provides maintenance of personal computers, laptops, and other computer equipment Creates and maintains user and email accounts as well as their related permissions Configures, tests, and maintains advanced IT systems, such as LAN/WAN circuits and equipment, wireless access points, business applications, etc. Compiles and presents electronically generated reports regarding accounting and financial systems Maintains the facility’s internal phone system by installing hardware and setting up new user accounts Utilizes project management skills to develop and implement detailed plans and monitor progress on a regular basis Trains staff in the use of new or changed systems and educates users to reduce recurring issues Implements and tests various network disaster recovery and failover scenarios Analyzes management needs regarding IT systems and recommends solutions to business problems Performs other duties as assigned JOB SUMMARY The Systems Administrator provides high‑level IT support by planning, configuring, maintaining, and overseeing technological infrastructure on the property. REQUIRED SKILLS AND ABILITIES Excellent verbal/written communication as well as interpersonal skills Ability to work in a fast‑paced environment while remaining adaptable and flexible Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner Strong analytical and problem‑solving skills Demonstrated working knowledge of software and web applications as well as system hardware EDUCATION AND EXPERIENCE Bachelor’s degree in Computer Science, Software Development, or related field Three to five years of work experience in information technology or related field Must obtain valid gaming license, where applicable PHYSICAL REQUIREMENTS & WORKING CONDITIONS While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to have specific vision abilities (i.e., color vision). The employee may be required to lift and/or move up to 50 pounds. The employee may be required to work long hours, including nights, weekends, and holidays. The noise level in the work environment is usually moderate to loud. The employee may be exposed to smoke when on the floor of the gaming room. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr