HVAC Service Dispatcher

Job Description

Job Description

Way Mechanical is seeking to hire a Service Dispatcher! Way Mechanical is one of the nation’s largest and most experienced mechanical contractors. We specialize in commercial air conditioning, plumbing, piping, and the maintenance of these systems. Way Mechanical is at the forefront of design-build/design-assist, pre-construction, commissioning, building information modeling, and quality control. We want to speak with you if you are an organized team player!

Scope:

As a dispatcher, you would support planning, scheduling, and job set-up. This includes responding to client support requests, assigning technicians to specific work orders, and providing administrative assistance to the service management teams and their technicians in support of customer requirements. Once you are part of the team, gaining knowledge of our processes will allow you to better support our operations in the field and additional functions in Service Support. The more efficient our Service Team is, the more service calls our company can accept.

Responsibilities- Including but not limited to:

• Receiving/processing incoming service requests 
• Evaluate customer calls and work with Branch Service Managers for Technician assignment
• Learn the business and how to prioritize the most urgent customer calls
• Ensure a high-quality customer experience by relaying detailed and accurate information to our operations team and our customers
• Record and report the service calls
• Multitask in a fast-paced environment and be able to perform as a team member of the department
• Supporting the team with what they need to be successful
• Schedule appointment times for field service employees
• Communicate with customers to acquire feedback on the quality of service
• Run Reports for Management
• Process work orders for billing
• Support the team with what they need to be successful
• Periodic Telephonic On-call responsibilities will be required

 

Qualifications: 

• High School Diploma or equivalent
• 1-2 years of administrative experience
• Strong organizational skills
• Excellent written and verbal communication 
• Knowledge of office management systems and procedures

Benefits 

• Weekly Pay
• Medical, Dental, Vision, Life Insurance
• 401k
• Profit Sharing Program
• Free lunch on Fridays!
• Paid Vacation
• 7 Days of Paid Holidays 
• Referral Bonuses
• Years of Service Appreciation Program