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Sr. Network Voice Engineer

Omni Inclusive

Job Title

Job Description:

  • 10+ years of hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.
  • Hands-on experience on CUCM & Unity Connection version 8.x & 9.x
  • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
  • Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0
  • Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
  • Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.
  • Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
  • Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.
  • Have clear understanding about UCCX historical & online reporting.
  • Have clear understanding about CAD and Finesse agent desktop.
  • CCNA Collaboration
  • CCNP Voice/Collaboration
  • Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
  • Answer any questions related to design and architecture while on P1 Bridge.
  • Must be able to participate and represent the team in Change and Incident management meetings.
  • Excellent communication and presentation skills.
  • Coaching analysts for correct routing of tickets, capturing critical information
  • Open for 24x7 availability
  • Excellent leadership skills.
  • Should have good knowledge of ITIL Processes awareness and adhering
  • Possess outstanding interpersonal and teamwork skills
  • Should have experience on Gateways.
  • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  • Report on Telephony Problems within established time frames.

Key Technologies:

  • CUCM 8.x & 9.x
  • Cisco Unity Connection 8.x & 9.X.
  • SIP, MGCP, CUBE & H323 gateways.
  • UCCX 8.x and 9.x, CAD and Finesse.
  • Scripting knowledge of UCCX.
  • Understanding of UCCX integration with logger, WFM, Email integration etc.
Vacancy posted 2 days ago
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