Sr. Network Voice Engineer
Omni Inclusive
Job Title
Job Description:
- 10+ years of hands on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services.
- Hands-on experience on CUCM & Unity Connection version 8.x & 9.x
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
- Hands-on experience on Cisco c series and B series server along with Esxi 4.0 or 5.0
- Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
- Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore producer.
- Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
- Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc.
- Have clear understanding about UCCX historical & online reporting.
- Have clear understanding about CAD and Finesse agent desktop.
- CCNA Collaboration
- CCNP Voice/Collaboration
- Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
- Answer any questions related to design and architecture while on P1 Bridge.
- Must be able to participate and represent the team in Change and Incident management meetings.
- Excellent communication and presentation skills.
- Coaching analysts for correct routing of tickets, capturing critical information
- Open for 24x7 availability
- Excellent leadership skills.
- Should have good knowledge of ITIL Processes awareness and adhering
- Possess outstanding interpersonal and teamwork skills
- Should have experience on Gateways.
- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
- Report on Telephony Problems within established time frames.
Key Technologies:
- CUCM 8.x & 9.x
- Cisco Unity Connection 8.x & 9.X.
- SIP, MGCP, CUBE & H323 gateways.
- UCCX 8.x and 9.x, CAD and Finesse.
- Scripting knowledge of UCCX.
- Understanding of UCCX integration with logger, WFM, Email integration etc.
Vacancy posted 3 days ago
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