Inside Sales Rep

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026. Job Purpose Inside Sales Representatives are part of the Central Ordering team and are responsible for assisting customers and Herc sales reps to ensure prompt responses to all inquiries, delivering exceptional customer experience in a dynamic, multi-channel support setting. As an ISR you handle all facets of inbound requests, including understanding Herc Rentals’ processes, cross-selling and upselling related equipment, providing accurate and timely equipment quotes and reservations, follow-ups to account for the close ratio, outbound calls and revenue growth, supporting both internal sales reps and external customers. All tasks are performed while complying with established SLA’s and guidelines. This position is critical to the success of the Region’s continued growth in account retention and revenue generation. What you will do... Process all incoming calls and provide industry leading customer service. Record all customer interactions in Sales Force as per standard procedures. Meet and/or exceed reservation close ratio goals. Maintain and manage customer contacts in Sales Force to include future follow-up to grow revenue. Provide customers with expert guidance on the selection of various types of equipment. Deliver consistent, efficient, and effective customer service across multiple channels. Ability to work individually in a fast-paced environment. Collaborate with outside sales reps to gain new customers. Collaborate with outside sales reps to maintain and grow existing customers. Execute specific sales initiatives as they are developed and executed. Monday through Friday. Must be able to work an 8-hour shift between 7:00am and 5:30pm. Requirements A minimum of 1-3 years’ customer service experience required. Inbound telephone sales experience preferred. Self-Starter and results oriented. Sales and negotiation skills preferred. High School Diploma/GED required. College degree preferred. Skills Self-motivated and competitive Ability to manage multiple priorities Excellent Communication Skills, both verbal and written Pay Range: $26.45- $29.45 per hour Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line 401(k) plan with company match Employee Stock Purchase Program Life & Work Harmony Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts Protecting You & Your Family Company Paid Life Insurance Supplemental Life Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors. #J-18808-Ljbffr Herc Rentals