Training and Education Specialist IV

Summary Statement This position leads professional training for the Division of Revenue, serving as a Division-wide subject matter expert preparing staff for tax administration work in IRAS and associated tasks, including public service and collections work managed through the Courts. The employee owns the end-to-end training lifecycle from onboarding through refresher cycles, including change-driven updates, for the DOR's varied Fiscal Associates, Tax Auditors, Supervisors, Fiscal Advisors, and Paralegals. Reporting to the Director of Revenue with input from the directorial team, the employee sets methods for achieving program goals, coordinates with managers to keep training synced with process and policy changes, and develops, implements, and evaluates diverse courses affecting Division operations. Summary Statement This position leads professional training for the Division of Revenue, serving as a Division-wide subject matter expert preparing staff for tax administration work in IRAS and associated tasks, including public service and collections work managed through the Courts. The employee owns the end-to-end training lifecycle from onboarding through refresher cycles, including change-driven updates, for the DOR's varied Fiscal Associates, Tax Auditors, Supervisors, Fiscal Advisors, and Paralegals. Reporting to the Director of Revenue with input from the directorial team, the employee sets methods for achieving program goals, coordinates with managers to keep training synced with process and policy changes, and develops, implements, and evaluates diverse courses affecting Division operations. Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities. Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources. Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices. Coaches others and provides feedback that fosters learning, understanding or improved performance. Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges. Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources. Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources. Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation. Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s). Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information. May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information. May operate and maintain training facilities such as visitor or education centers. May participate in reviewing, testing, and making recommendations on applicable technology. Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races. Performs other related duties as required. Job Requirements Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Three years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment. Two years’ experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives. Two years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness. Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others. Conditions of Hire Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Benefits To learn more about the comprehensive benefit package please visit our website at Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling View phone number on click.appcast.io or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call View phone number on click.appcast.io or email View email address on click.appcast.io. Equal Opportunity The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr State of Delaware