Warranty Administrator

Job Description

Job Description

Refrigeration Sales Corporation (RSC)

Location: Stow Distribution Center

Position Type: Full-Time, Non-Exempt

Refrigeration Sales Corporation (RSC) is seeking a detail-oriented and customer-focused Warranty Administrator to oversee and manage the warranty return process from receipt through vendor credit resolution. This role is critical in ensuring efficient processing of customer returns, maintaining accurate documentation, and coordinating with vendors, purchasing, accounting, and branch teams to secure timely warranty credits.

If you have warehouse experience, strong organizational skills, and enjoy solving problems while delivering excellent customer service, we'd like to hear from you.

• Receive and inspect returned products from customers.
• Verify return documentation and confirm reasons for return.
• Evaluate returned items to determine appropriate disposition, including return to vendor, repair, salvage, inventory, or scrap.
• Process and manage warranty return documentation, including Product Return Order Management (PORM) forms.
• Coordinate warranty returns with vendors and follow up to ensure timely credit reimbursement.
• Create and maintain accurate warranty return records and supporting documentation.
• Establish, document, and improve warranty return procedures and workflows.
• Maintain current vendor warranty information and update warranty return resources.
• Communicate warranty policy updates and process changes to internal teams.
• Assist with inventory management activities, including stock adjustments and record maintenance.
• Work closely with warehouse, accounting, purchasing, and store personnel to support efficient operations.

• High School Diploma or GED.
• 1-2 years of warehouse, inventory, or related experience.
• Experience processing warranty returns or product returns preferred.
• Moderate computer proficiency, including data entry and recordkeeping.
• Strong organizational and time management skills.
• Excellent customer service and communication abilities.
• Ability to work independently while following established procedures.

• Regularly communicate in person and by phone.
• Frequently sit, stand, walk, bend, stoop, reach, and use hands for computer and office equipment operation.
• Ability to occasionally lift and move materials weighing up to 100 pounds.
• Work in a warehouse and office environment with moderate noise levels.

• Stable, growing HVAC/R distribution company.
• Collaborative team environment.
• Opportunity to improve and streamline operational processes.
• Meaningful role supporting customer satisfaction and vendor relationships.
• Competitive compensation and benefits package.

If you are a motivated professional who enjoys organization, process management, and customer service, we encourage you to apply and become part of the Refrigeration Sales Corporation team.

Refrigeration Sales Corporation is an Equal Opportunity Employer and values diversity in the workplace.