Customer Service Coordinator

Customer Service Coordinator (Director, Financial and Administrative Services) Public Policy Offices $60,000-$65,000 per year Monday-Friday, 8:30am-5:00pm Columbus, Ohio (onsite) Permanent Opportunity What You’ll Do: Support CRM-driven member outreach initiatives to enhance engagement and overall satisfaction Communicate exclusively with current members regarding their dues Make outbound calls to appropriate company contacts and communicate payment reminders clearly and professionally Escalate situations where a company is unable to pay Provide administrative support, including data entry, copying documents, and other general office tasks Assist with data entry, including event registrations and annual conferences Oversee membership dues collection through proactive calls and email communication, while tracking and reporting status updates Provide data entry support for event registrations, annual conferences, and membership records across internal systems and databases What We’re Looking For: Strong problem-solving abilities with a proactive approach Demonstrated commitment to delivering high-quality customer service Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel Familiarity with video conferencing platforms such as GoTo Webinar, Zoom, Microsoft Teams, and Webex Highly detail-oriented with strong organizational and accuracy skills Consistently meets deadlines and delivers work on schedule Actively seeks and incorporates internal customer feedback to improve satisfaction #J-18808-Ljbffr