Front of House Manager

Front of the House (FOH) Manager Whale Harbor Group Restaurants – Islamorada, Florida Keys

The Whale Harbor Group Restaurants is seeking an experienced, energetic, and service-driven Front of the House Manager to join our growing leadership team.

Located in beautiful Islamorada, Florida , the Whale Harbor Group includes:

• Flagler Station Steakhouse
• Wahoo's Seafood Bar & Grill
• Hog Heaven Sports Bar & Grill
• Whale Harbor Marina
• New Gourmet Market & Restaurant (Coming Soon)
• Waterfront Private Event Venue (Coming Soon)
• Scenic Rooftop Restaurant (Coming Soon)

This is an outstanding opportunity for a hospitality professional who is passionate about guest service, team development, and operational excellence.

The Front of the House Manager is responsible for leading all front-of-house operations while ensuring every guest receives an exceptional dining experience. This position requires a hands-on leader who thrives in a fast-paced environment and is committed to building a culture of hospitality, accountability, and teamwork.

• Lead daily front-of-house operations, including dining room, bar, and host stand.
• Recruit, interview, hire, train, coach, and develop service staff.
• Ensure exceptional guest satisfaction through visible floor leadership.
• Monitor labor costs and create efficient schedules.
• Maintain service standards, cleanliness, and overall restaurant appearance.
• Oversee opening, shift change, and closing procedures.
• Resolve guest concerns professionally and create memorable recovery experiences.
• Ensure compliance with company policies, food safety regulations, and responsible alcohol service.
• Monitor cash handling, POS operations, and daily financial reporting.
• Coach staff on upselling techniques and maximizing guest satisfaction.
• Collaborate closely with the Executive Chef and kitchen management to ensure seamless communication and execution.
• Assist with private events, promotions, and community engagement initiatives.

• Minimum 3 years of restaurant management experience in a full-service restaurant.
• Proven leadership and team-building abilities.
• Strong knowledge of restaurant operations, labor management, and guest service.
• Experience with scheduling, inventory, and cost controls.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lead in a high-volume, fast-paced environment.
• Experience with Toast POS, Sling Scheduling, or similar systems is preferred.
• Flexible schedule, including nights, weekends, and holidays.

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Paid vacation.
• Health insurance options based on eligibility.
• Professional development and leadership training.
• Opportunities for advancement within an expanding hospitality company.
• The chance to work in one of the most beautiful destinations in the Florida Keys.

We believe that outstanding hospitality starts with outstanding people. Our managers are empowered to lead by example, develop their teams, and create memorable guest experiences every day. As we continue to grow and expand our restaurant concepts, we're looking for leaders who want to grow with us.

If you're ready to take the next step in your hospitality career and become part of a company with exciting opportunities for advancement, we'd love to hear from you.

Whale Harbor Group Restaurants
Islamorada, Florida Keys

Equal Opportunity Employer