Sr. Ops Production Coordinator - Debit Card Ops (Onsite)

Overview

Sr. Ops Production Coordinator - Debit Card Ops (Onsite)

Capital One is seeking a self-motivated individual with organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. The Senior Operations Production Coordinator will be responsible for processing daily debit card exception transactions and completing TRIPS queue work. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making.

General Responsibilities

• Process daily debit card exception transactions

• Complete queue work for Debit Card Recurring transactions and Card Issue requests

• Strong communication skills required to interact with internal partners

• Monitor team mailbox for general debit card maintenance or research requests

• Escalate process or system issues to leadership

The candidate should have

• Ability to multitask in a fast pace environment

• Ability to work in a team environment is a must

• Good oral and written communication skills

• Independent and self motivated worker

Location: This role is an essential position and requires onsite attendance. This team currently operates with 5 days in the office. As an essential onsite position, we reserve the right to change these requirements at any time to meet evolving business needs

Basic Qualifications

• High school diploma, GED or equivalent certification

• At least 3 years of Customer Service or Call Center experience

• At least 1 year of data entry experience

• At least 1 year of banking or financial industry experience

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 4 years of Customer Service or Call Center experience

• At least 2 years of experience in banking or the financial industry

• At least 1 year of escalations experience

• At least 2 years of experience in a back office or data entry role

• At least 2 years of experience using Google Sheets or Microsoft Excel

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at Show phone number or via email at View email address on capitalonecareers.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on capitalonecareers.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).