Digital Client Success Manager - Executive Accounts

The Account Manager role is responsible for building, maintaining, & growing relationships with clients by managing their advertising campaigns across multiple publishers/platforms (ex. search, display, social ads, O&O digital/print media etc.). The primary focus is ensuring our clients achieve & exceed their desired marketing goals through strategic campaign planning, and data analysis. As the Account Manager, you will act as the primary point of contact for client concerns and needs post-sales. Must possess strong expertise in existing & emerging business marketing solutions, coupled with the ability to collaborate with our sales partners, post sales optimizers to identify opportunities, and effectively deliver solutions that maximize a client's ROI; are minimum expectations. In this dynamic role, a change-minded person will be crucial for effectively navigating the ever-evolving landscape of digital and traditional marketing concepts. Seamlessly, the AM will integrate with various teams and adapt to new challenges, ensuring that strategies remain agile and responsive to client needs. Position Requirements Closely partner with sales team(s), in owning the client relationship by building solid rapport, demonstrating transparency, & delivering results against joint business objectives Understand, manage, and anticipate client expectations, gain client alignment, and fully mobilize/engage partner teams against the aligned approach while maintaining a strong communicative relationship Create a consistent open line of communication ensuring our value story & service successes are in parallel to a client's needs/goals via performance reviews (Weekly, Monthly, etc.) Articulate media programs to devise appropriate strategies and campaign implementation plans Work alongside our sales and post sales optimization teams to formulate and act upon appropriate digital strategies and executions. These actions will aid in meeting and exceeding our clients' business goals. Advise our clients on how best to leverage feasible ongoing and impending marketing strategies Ensure a highly consistent marketing message across paid search, organic presence, display, social media, and O&O digital/print marketing channels Daily proficiency in customer relationship management, online search, and display advertising techniques and LocaliQ proprietary technologies Review day-to-day campaign performance in collaboration with post sales optimization counterparts, assess digital campaign trends, facilitate client advertising performance discussions, & identify proactively creative new advertising techniques to further our client's digital marketing needs Hold primary responsibility for communicating and collaborating with backend support resources including, but not limited to, various digital solutions and ad operations teams, focused on delivering and exceeding client objectives (Daily, Weekly, Monthly, As Needed) Key Skills Ability to quickly master business process, marketing, and technology concepts Demonstrated expertise in customer relationship management Mastery of key technologies and systems to review and advise on digital marketing campaigns Advanced capabilities to effectively understand and speak toward digital advertising campaigns -Search, Display, Marketing Management Systems, traditional marketing endeavors etc. Strong technical skills to recommend, assess, modify/adjust, & routinely improve marketing campaigns over their lifecycleDemonstrated expertise with digital marketing publishing systems & processes Excellent verbal & written communication skills Demonstrate understanding of how retail/service media, sales, and operations work together to successfully drive a business Proven track record in relationship building and account management Works efficiently and is always looking to streamline processes & workflows Moderate Excel and PowerPoint skills required Key Competencies Marketing Concepts & Digital Marketing Acumen: pay-per-click, programmatic display, social, email marketing, and tracking concepts (Analytics/GA4), Leads, etc.) Customer Focus Proactive Creative & Analytical Thinking Business Process & Technology Acumen Team Collaboration Conflict Management Flexible With Change Management Proven Success in Implementing Ideas in a Fast- Paced Environment Attentive To Detail About You Bachelor's degree in general business, economics, finance, marketing, advertising, public relations, journalism, or English 2+ years hands‑on experience managing online/digital advertising campaigns Must have 3+ years of client facing service/account management experience Google Ads & Google Analytics Certified LocalIQ is an equal opportunity employer. Applicants for all job openings are welcome and will be considered without regard to race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, or any other basis protected by state, federal or local law. It is the intent of the Company to comply with all applicable federal, state and local legislation concerning equal opportunity in employment. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee. The annualized base salary for this role will range between $55,000, and $75,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable. #J-18808-Ljbffr Gannett