Customer Experience Manager
Five Below
Five Below - 203 North Stadium Boulevard - Responsibilities: Ensure crew deliver WOW customer experience through personal contact with customers; Train crew on B.E.S.T. customer service experience to ensure fast, friendly checkout; Lead assigned store to achieve and maintain customer service score goals; Oversee front-end operations and merchandising to brand standards; Handle opening/closing procedures and store cleanliness; Perform store manager duties in the manager's absence; Recruit, train, coach, and supervise crew members in partnership with store manager; Review corporate communications and respond appropriately; Collaborate with store leadership on merchandising and World Recovery; Maintain stock room and perform general store maintenance
Vacancy posted 26 days ago
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