Customer Support Manager
Alphabe Insight
Customer Support Manager
Skillbridge Academy is a forward-thinking organization dedicated to building strong operational foundations through people, structure, and service excellence. We believe that outstanding customer experiences are driven by empowered teams and effective leadership. As we continue to grow, we are looking for professionals who are motivated, detail-oriented, and ready to contribute to a dynamic and supportive work environment.
Job Description
We are seeking a Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who thrives in a structured environment, values clear communication, and is passionate about delivering high-quality service. The Customer Support Manager will oversee daily support activities, ensure service standards are met, and support the continuous improvement of internal processes.
Responsibilities
- Oversee daily customer support operations and ensure service excellence
- Lead, guide, and support the customer support team
- Monitor performance metrics and ensure quality standards are maintained
- Develop and implement efficient support workflows and procedures
- Handle escalated customer inquiries with professionalism and discretion
- Collaborate with internal teams to improve customer experience and operational efficiency
- Prepare reports and provide insights to support decision-making
Qualifications
- Strong leadership and organizational skills
- Excellent written and verbal communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and decision-making skills
- High attention to detail and commitment to quality
- Ability to work independently and as part of a team
- Professional demeanor and customer-focused mindset
Additional Information
- Competitive salary
- Growth opportunities within the organization
- Skill development and leadership exposure
- Supportive and professional work environment
- Stable full-time position
- Opportunities to contribute to process improvement and team development
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Support Manager in Nashville, TN vacancy
- Work Flexibility: RemoteThe Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment... ...solution adoption post-deployment for defined customers, support retention and expansion of our solutions alongside account...SuggestedFull timeContract workFor contractorsWork experience placementRemote work
$128k - $252.5k
Position Summary Our Deloitte Customer team empowers organizations to build deeper... ...strategy, technology, creativity, and ongoing managed services to solve the biggest problems... ...lead technical activation activities by supporting deployment planning, provisioning,...SuggestedLocal area- ...more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes...SuggestedFull timeWork at officeLocal areaRemote workWork from home
- ...Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions... ...from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial...SuggestedFull timeTemporary workPart timeFor contractorsInternshipLocal areaMonday to FridayFlexible hoursAfternoon shift
Ncontracts LLC
Nashville, TN4 days ago $1,000 per month
...confident and passionate Client Success Manager to join our team. We want professionals... ...business needs, and providing exceptional customer service. Scheduling and leading... ...Technology is a hybrid workplace, and we support a work from home environment. We provide...SuggestedWork at officeWork from homeHome officeFlexible hoursAcumen Technology
Nashville, TN13 hours ago$160k - $180k
..., and Phil Venables (CISO at Google). ⭐ Customers love us — and so does the industry. Named... ...As a Lumos Enterprise Customer Success Manager, you’ll be the trusted partner to our largest... ...with local standards. Mental health support – Access to mental health resources and...Temporary workLocal areaRemote workFlexible hoursGrabJobs
Nashville, TN3 days ago- ...Customer Success Manager Remote | Full-time Are you highly organized, detail-oriented, great with people, and passionate about helping customers... ...collaborates closely with Sales, Product, Training, and Support teams to meet and exceed customer needs, advocate on their...Full timeRemote workFlexible hours
Cloud Range Cyber
Nashville, TN1 day ago - ...client projects. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively... ...central to how their teams operate Partner with internal project managers to configure the platform around the real complexities of each...Temporary workFor contractorsRemote work
GrabJobs
Nashville, TN13 hours ago - ...Mercier Consultancy MD is op zoek naar een enthousiaste Nederlandstalige Customer Success Medewerker die klaar is voor een avontuur in Griekenland! In deze rol ben je de schakel tussen ons bedrijf en onze Nederlandse klanten, en speel je een cruciale rol in hun succes...
GrabJobs
Nashville, TN1 day ago - Anticipated End Date:2026-08-21Position Title:Account Services/Client Management Director CareBridge - CareBridge Growth and Client SuccessJob... ...and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding...Full timeTemporary workWork at officeLocal areaDay shift1 day per week
- ...distributor channels.Key Responsibilities:Sales Engagement & Customer Relationship ManagementConduct in-person meetings with... ...such as Salesforce or HubSpot to track activities, manage pipelines, and request support resources.Build and maintain long-term relationships...Work at officeLocal areaRemote work
$115.2k - $172.8k
...portfolioSE Sales Executives are responsible for managing the entire sales process from... ...AutomationGrow Process Automation portfolio with new Customers Strong emphasis on net new business... ...expertise to a team that's ready to support your success — apply today!At Schneider,...Full timeContract workTemporary workFlexible hours$70k - $85k
...landscape. Whether your focus is on technology, customer success, or business operations, your... ...role Job Summary As a Partner Success Manager (PSM) on SoftwareOne’s Cloud Desk team,... ...and Alliances teams (matrix model) to support shared revenue goals. If you thrive at the...Full timeContract workPart timeWork at officeLocal areaRemote workSoftwareONE Deutschland GmbH
Nashville, TN2 days ago- ...Bridgestone in the United States is seeking a Product Manager to own and expand the customer data enrichment and activation platforms, aligning with the Customer 360 vision and strategy across regions, IT, and business units. You will oversee ~11 projects, manage contracts...
3M HEALTHCARE
Nashville, TN13 hours ago - ...Donorbox Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to... ...nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global...Worldwide
Donorbox
Nashville, TN5 days ago - ...to growth. We are looking for a Client Manager to add to our Industry Insights team. Remote... ...with the main goal to delight clients; supporting them for informed business decisions... ...Teams and Account Development to transform customer experience. During briefing sessions,...Local areaRemote workFlexible hours
$500 per month
...standards, and help them continuously improve their performance. Through one on one coaching, group coaching, and ongoing relationship management, you'll become a strategic partner committed to helping Pros succeed while protecting the integrity of our programs.You’re...Relocation packageFlexible hours- ...reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales and Customer Support teams across the Western United States and... ...leadership to the team. This role includes people management responsibilities and the opportunity to expand...Remote work
GrabJobs
Nashville, TN13 hours ago - ...employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including... ...combines strategic leadership, relationship-building, change management, and performance measurement to advance client loyalty,...Work at office
- ...OverviewPower your future with Qualus as a Client Manager in our Commercial and Industrial department supporting the Power industry. The Client Manager is... ...maintain productive peer-to-peer relationships with customers and prospective clients.Support sales initiatives...Contract workTemporary workFlexible hours
- ...Client Accounting Services Senior Manager A seasoned accounting leader with an active CPA and at least six years of CAS or similar... ...service delivery, managing teams, improving processes, and supporting business development in a confidential firm. This role is available...Immediate start
NorthPoint Search Group Inc
Nashville, TN23 hours ago - ...progressive experience and strong leadership skills. What: Oversee daily accounting operations, manage month-end close, review team work, provide advisory services, and support financial reporting and analysis. When: Full-time position available immediately. Where:...Full timeWork at officeImmediate start
NorthPoint Search Group Inc
Nashville, TN1 day ago - ...that meet each family's needs ◾Build and manage your own client portfolio with guidance... ...progress using our internal systems and support tools ◾Represent the values of Service... ...social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Nashville, TN4 days ago $169k - $199k
...Staff Customer Success Manager San Francisco, California, United States About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter...Contract workWork at officeLocal areaRemote workRelocationFlexible hours3 days per weekCheckr
Nashville, TN3 days ago$115.2k - $172.8k
...This Client Development Manager (CDM) will support various segments. The ideal candidate will be located in Louisville, KY but there is consideration... ...Schneider Electric’s portfolio of offerings to develop customized solutions that address the customer’s business needs...Full timeTemporary workWork at officeFlexible hoursSchneider Electric
Nashville, TN13 hours ago- ...Client Accounting and Advisory Services (CAAS). CAAS provides customized accounting support for our clients (typically larger than $50M) on an interim... ...and audit roles (Interim Controller, Financial Reporting Manager, Internal Audit Manager, etc.).Design/improve accounting...Hourly payFull timeWork experience placementInterim roleFlexible hours
$94.1k - $141.1k
This is a sales and customer facing position, no office requirement.AT&T Global Public Sector... ...: Drive revenue growth by strategically managing client relationships, generating new and... ...needs and company capabilities.Customer Support and Dispute Resolution: May support...Temporary workWork at officeLocal area- Brown and Caldwell is looking for a Client Services Manager to join the waste market sector team within our Private Sector Business Unit to support our clients in the Northeast and throughout the US. The successful candidate will have experience selling and/or delivering...Full timeTemporary work
- ...Summary JOB TITLE: Community Engagement Manager REPORTS TO: Director of Volunteer... ...people in the Middle TN region. Our work supports our belief that every child has the ability... ...Coordinate and execute general and customized volunteer mentor information sessions both...Full timeTemporary workWork at officeLocal areaImmediate startFlexible hoursWeekend workAfternoon shift
Big Brothers Big Sisters of Middle Tennessee
Nashville, TN16 days ago - ...seeking a location attendant in Nashville to support daily parking operations and uphold a... ...image for clients. You will assist with customer interactions, supervise frontline staff,... ...process deposits, prepare reports, and help manage equipment and safety. A high school...Shift workWeekend work
Metropolis Corp
Nashville, TN2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Manager. Be the first to apply!
Related searches
- customer advocacy manager Nashville, TN
- remote customer service manager Nashville, TN
- director customer relationship management Nashville, TN
- senior customer service manager Nashville, TN
- sales customer service manager Nashville, TN
- manager customer experience Nashville, TN
- customer onboarding manager Nashville, TN
- manager customer success team Nashville, TN
- entry level customer service manager Nashville, TN
- director customer care Nashville, TN