Case Manager

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation
• Careers Advancement 

Job Summary

The Case Manager provides harm-reduction, trauma-informed, and evidence-based care coordination services within a client-centered framework. This position supports clients in achieving recovery goals, improving functional outcomes, and sustaining engagement through individualized case management, psychoeducation, and relapse prevention planning.

The Case Manager also collaborates closely with multidisciplinary team members and external partners—including county agencies and private/commercial insurance representatives—to ensure continuity of care, accurate documentation, and compliance with authorization requirements.

This role is vital to promoting empowerment, client engagement, and long-term success in recovery and reintegration.

Essential Duties and Responsibilities

• Support completion of enrollment, consents, and other required documentation.
• Facilitate individual and group psychoeducational sessions focused on recovery skills, coping strategies, and relapse prevention.
• Conduct comprehensive case management assessments and develop individualized service plans aligned with client treatment goals and problem lists.
• Provide ongoing coordination of services, linking clients with appropriate community resources, healthcare providers, and support systems.
• Maintain accurate, timely, and compliant progress notes and documentation within the electronic health record.
• Conduct internal chart reviews, identify missing or incomplete information, and ensure timely corrections.
• Prepare and issue enrollment, progress, or completion letters as needed.
• Collaborate with clinical, medical, and administrative staff to ensure alignment with treatment and discharge planning.
• Comply with all program rules, policies, and procedures—including HIPAA and other regulatory standards.
• Complete all required trainings and maintain compliance with county contract and credentialing standards.

Minimum Qualifications

• Certification by one of the following California credentialing bodies:
• California Association of DUI Treatment Programs (CADTP)
• California Consortium of Addiction Programs and Professionals (CCAPP)
• California Association for Alcohol/Drug Educators (CAADE)
• Valid & current California Driver’s License
• Valid & current CPR/First Aid Certification
• Valid & current TB clearance
• Employment health exam clearance

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. While performing the duties of this position, the employee is regularly required to sit, stand, walk, stoop, kneel, or crouch. The employee frequently reaches with hands and arms; uses hands to handle or feel; and communicates effectively.

The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal Qualifications

• Self-starter with strong organizational and time management skills.
• Demonstrates exceptional customer service and communication, especially with emotionally dysregulated clients.
• Ability to multitask while maintaining professionalism and calm under pressure.
• Exhibits collaborative spirit and the ability to work effectively within a multidisciplinary team.
• Genuine interest in supporting day-to-day clinical operations and contributing to a culture of compassionate, ethical care.

Disclaimer

The duties and responsibilities described above are not exhaustive and may be revised or supplemented according to programmatic needs.