Guest Relations Representative-$16.50/HR- Weekends Required

Overview: Summary of Job: To represent Six Flags Great America as a front-line customer service liaison and to assist Guests with any special needs and concerns in a courteous and efficient manner. Duties may also include assisting with Guest entry and sales, processing, and production of tickets, passes, and memberships. Must be available to work weekends. Responsibilities: Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees. Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis. Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests. Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person. Assist Guests with coupon inquiries and ticket adjustments. Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests. Use a computer with specialized programs to assist Guests. Accurately operate a computer system to create a pass or membership using register or online media. Assist Guests with THE FLASH PASS program inquiries and activations. Promotes THE FLASH Pass to guests in assigned locations and provides accurate information including various offerings and price points. Able to register guests using Qsmart mobile and guide guests as to how to use the service. Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park. Scan all Guests’ tickets, passes, and memberships to ensure that they are valid. Observe strict confidentiality regarding all situations. Maintain cleanliness standards in all Guest Services locations and throughout the park. Assist with data entry tasks regarding Guest situations using a computer. Willing and able to work the various positions within the Guest Services Department. Adhere to all park and department policies. Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings. Assist with other Guest Services Department functions as directed by the leadership team. Qualifications: Minimum Age: 17 Must be able to work weekends, a variety of shifts, and holidays. Good problem solving, analytical and organizational skills. Ability to work without direct supervision and make crucial decisions independently. Cash handling experience preferred. Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends. Prior computer usage required. Ability to learn and use multiple computer programs. Good verbal and communication skills with the ability to fluently speak, write, and comprehend English. . Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours. Good verbal and communication skills with the ability to fluently speak, write, and comprehend English. Must be able to walk up to 2 miles per day over various surfaces. Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions. Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude Must have strong teamwork skills and the ability to work with others