Warehouse Admin Clerk

Customer Service Representative

Vintners Logistics, LLC - Kennewick Washington

Responsibilities:

• Provide excellent customer service by phone & email
• Greet will call customers and visitors, complete sign-ins, coordinate in and out shipments
• Receive and process customer orders in warehouse and transportation management systems
• Conduct customer calls as needed for order coordination, changes, payments and account status
• Respond to customer inquiries via phone calls or email
• Coordinate between the transportation and warehousing departments ensuring customer orders are picked, shipped and documented correctly
• Set up new customer accounts & related customer onboarding activities
• Process warehouse receiving; including system entry & item creation as needed.
• Complete & verify bi-weekly compliance reporting
• Assist in inventory counts, month end closing and related operational duties
• Document filing, scanning, & processing
• Verify warehouse charges for customer billing
• Set up rates/rate changes in warehouse system annually or as required
• Maintain strong written & verbal communication skills with team and customers
• Maintain a positive & productive relationship with team members, management & customers.
• Perform other administrative duties as assigned.

Desirable characteristics:

• Detail orientated
• Team player who is adaptable to change.
• Solution orientated.
• Self-directed
• Willing to be cross trained on additional systems.
• Support continuous improvement

Experience & Education:

• High school diploma or GED
• Prefer AA in business
• Minimum 2 years of prior warehousing and transportation experience
• Microsoft Office suite including word and excel

Benefits:

• Monday Friday office environment with seasonal overtime as required.
• PTO
• Employer Sponsored Health, Vision, Prescription & Life insurance
• Additional Supplemental Coverages Available
• (8) Paid Holidays
• 401k with Employer Contribution

Hourly Rate Range:

• Depending upon experience and education
• $20.62 - $23.50 per hour