Service Coordinator (Dispatcher Administrative & Customer Service)

Job Description

Job Description

Title: Service Coordinator (Dispatcher Administrative & Customer Service)

Location:  9350 SW Nimbus Ave Beaverton, Beaverton, OR 97008 United States

Duration: 3+months( Temp-to-Hire)

Pay rate $25 to $35 per hour on W2

We are seeking a skilled Service Coordinator (Dispatcher Administrative & Customer Service) to join our client’s team, one of the US’s largest Security companies.

Qualifications:

Minimum Qualifications:

• High School Diploma or General Education Degree (GED)
• Minimum 3 years of experience performing administrative duties required within a sales or service industry
• and working knowledge of ERP systems preferred
• Proficient in Microsoft Office (Word, Excel & PowerPoint)

Experience/Requirements:

• Must possess good decision making skills, be very organized and detail oriented.
• Must have excellent oral and written communication.
• Ability to use discretion. Problem Solving and ability to escalate matters when needed.
• Data analysis and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
• Must be able to drive a motor vehicle while seated for extended periods, and be able to drive at night.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment:

• Normal office environment.
• The noise level in the work environment is usually moderate .

Responsibilities:

Essential Duties and Responsibilities:

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech
• productivity.
• Responsible for creating work orders, providing status to customer and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material/equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers and technicians.
• Other duties as assigned.

About Our Client 

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.