Vice President of Customer Success

Vice President of Customer Success

About the Company

Large provider of recruiting-related services including candidate screening & background checks

Industry
Human Resources

Type
Privately Held, Private Equity-backed

Founded
2003

Employees
5001-10,000

Categories

• Skill Assessment
• Recruiting
• Human Resources
• Information Technology & Services
• Technology

Specialties

• background screening
• residential screening
• investigative research
• and investigative research
• identity verification
• post-hire monitoring
• criminal background checks
• fingerprinting
• executive screening
• social media checks
• form i-9 compliance
• work opportunity tax credits
• instant oral fluid drug screening
• driver qualification file management
• drug and occupational health screening
• digital identity
• motor vehicle record checks
• drug & alcohol screening
• investigative due diligence
• candidate experience
• criminal records monitoring
• and pre-employment verifications

Business Classifications

• B2B
• SAAS
• Enterprise

About the Role

The Company is seeking a VP of Customer Success to join their team. The successful candidate will be responsible for developing and implementing comprehensive strategies to retain and grow existing business. This role requires a leader who can design and execute operating plans for customer services and account management, with a focus on creating an exceptional customer experience and deepening client relationships. The VP will be tasked with meeting or exceeding key business and sales metrics, leading a proactive, customer-centric team, and driving operational efficiency. A strong background in account management, organizational leadership, and a proven track record of managing complex, high-value accounts is essential. To excel in this position, candidates should have a Bachelor's degree (MBA preferred), at least 10 years' of account management experience, and a minimum of 5 years' in organizational leadership. The role demands a leader with a strong understanding of driving growth in a competitive business environment, excellent tactical execution skills, and a commitment to teamwork and continuous process improvement. The ideal candidate will be adept at building and maintaining client relationships, influencing stakeholders, and managing multiple priorities effectively. Proficiency in Salesforce CRM and experience in a virtual environment are preferred. The VP of Customer Success at the company will play a pivotal role in the organization's growth and transformation, and as such, a strategic, self-directed, and analytical approach is required, along with the ability to travel as needed.

Functions

• Account Management/Optimization