Technical Product Specialist

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimise the delivery and use of water, maximise revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose‑driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute The Technical Product Specialist I is a customer‑facing role responsible for providing timely, professional, and effective technical support for Badger Meter products sold throughout North America. This role serves as the primary point of contact for customers and focuses on resolving product‑related issues through clear communication, structured troubleshooting, and sound technical judgment. Technical Product Specialists I are expected to communicate clearly, listen actively, and guide customers through troubleshooting steps while maintaining a professional, respectful, and reassuring presence‑particularly when customers are frustrated, concerned, or impacted by service interruptions. The role requires the ability to remain calm and effective in high‑pressure situations while managing multiple interactions and priorities. Job Duties Respond to customer inquiries related to Badger Meter products via phone and written communication in a professional and composed manner. Actively listen to customer concerns, ask clarifying questions, and confirm understanding prior to providing troubleshooting guidance or recommendations. Troubleshoot and resolve customer issues within the defined scope of the Technical Product Specialist I role, accurately document actions taken, findings, and outcomes. Maintain a calm and professional demeanor when handling upset or frustrated customers, applying verbal de‑escalation techniques as needed. Identify issues that exceed the scope of the role and elevate appropriately while maintaining ownership of customer communication. Collaborate with internal teams to support issue resolution and ensure accurate information is provided to customers. Provide technical assistance to Customer Service related to product configuration and application questions. Manage multiple customer interactions during high‑volume periods or outage situations. Work flexible scheduled hours to meet technical resource demands, including participation in rotational on‑call or pager coverage as required. Education and Experience Bachelor's degree or 0-2 years experience in Computer Science, Information Technology, or a related field preferred. Relevant experience in a technical, product support, or customer‑facing technology role preferred. Qualifications Strong verbal and written communication skills. Demonstrated ability to interact professionally with customers in high‑pressure or time‑sensitive situations. Ability to listen actively, analyse information, and guide customers through structured troubleshooting steps. Strong organisational skills and attention to detail when documenting customer interactions and technical findings. Ability to manage multiple tasks and customer interactions simultaneously. Participation in rotational on‑call or after‑hours support as required. Competencies Collaboration: Work collaboratively with others across the organisation to achieve shared objectives. Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others. Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed. Working Conditions Work is performed in an office environment and requires the ability to operate standard office equipment. Requires prolonged periods of talking/listening. Work is performed in close proximity to others. Must be able to sit for prolonged periods of time. Competitive Total Rewards at Badger Meter: Competitive #J-18808-Ljbffr