Manager Clinic Practice

Job Summary and Responsibilities

As our Clinic Manager you will be a visionary leader setting the standard for exceptional patient care and empowering our teams to achieve unparalleled clinical excellence.

Every day you will inspire and lead a dedicated clinical team (nurses & aides) to prioritize patient needs maintaining rigorous oversight of regulatory compliance staffing and fiscal health. Youll passionately advocate for your team translating their insights into actionable strategies that uplift both staff and patient experiences.

To thrive in this pivotal role you will embody confident leadership master tough conversations with grace and excel as an educator at heart. Your exceptional communication will transform every interaction into a powerful opportunity to elevate understanding and drive our shared mission for superior patient outcomes.

• Patient Experience:
  • Direct participation in patient satisfaction surveys.
  • Communicates patient satisfaction results with providers and staff in a timely manner and takes action to improve deficient areas.
  • Incorporates a patient satisfaction presentation/discussion at regular co-worker meetings.
  • Communicates Customer Service Program and other Health System materials to staff in a timely and enthusiastic manner.
  • Strives to keep patient satisfaction scores above 90% or per PM I Dashboard.
• Co-Worker Engagement:
  • Resolves employee problems and conflicts.
  • Set a good example for co-workers.
  • Provides opportunities for co-worker empowerment.
  • Encourages and recognizes employees when they display and or make suggestions.
  • Keeps co-workers informed of changing policies procedures and major decisions affecting them.
  • Administers work schedules performance evaluations merit increases promotions and disciplinary actions in a timely manner.
  • Communicates and provides leadership for the providers and staff to develop as a team.
  • Encourages co-workers to act in a manner that exemplifies our Health System and the clinic.
  • Strives to keep Coworker satisfaction scores (engagement survey) at PM I Dashboard requirements.
• Physician Engagement:
  • Keeps physicians informed of changing policies and procedures such as TB Skin Testing ID photos open enrollment changes in retirement plans.
  • Creates a positive working environment for physicians.
  • Takes an active role in seeking solutions/answers to physicians concerns and/or suggestions.
  • Incorporates patient satisfaction at regular physician meetings identifying low scores and suggesting how to improve upon these scores.
  • Strives to maintain PM I Dashboard performance requirements to include Meaningful Use attainment.
• Overhead Management:
  • Demonstrates a reasonable approach towards budget requests efficiency cost effectiveness and appropriate use of resources.
  • Keeps equipment and facilities in good working order.
  • Controls staffing scheduling and expenditures in relation to established standards.
  • Develops and manages capital and operational clinical unit budgets including monthly variance analysis.
  • Strives to maintain PM I Dashboard requirements for Business Performance Measures to include cash collections; staff overtime and total FTEs.
• Manager Expectations:
  • Makes appropriate decisions regarding the hiring of new employees.
  • Attends required meetings and participates in committees as requested.
  • Enhances professional growth and development through in-service meetings educational programs and conferences.
  • Responsible for oversight of monthly reporting of procedures revenue accounts receivable accounts payable payroll purchasing and delinquent accounts.
  • Oversees repairs and preventative maintenance directs and approves purchases of operational supplies researches information prioritizes and makes recommendations regarding operational equipment.
  • Orders supplies.
  • Reviews all clinic financial and statistical data.
  • Understands HIPAA and OSHA regulations and assures all staff is in compliance.
  • Works to establish prepared and documented disaster awareness plans.
  • Assist with duties in the clinic as needed.
  • Adheres to attendance policy dress code with health system name badge personal hygiene and maintains a clean well-groomed appearance.

Job Requirements

• Bachelors Of Science and upon hire or
• May substitute Bachelors degree with 5 years of Management/Leadership experience
• None upon hire

Where Youll Work

Welcome to CHI Saint Joseph Medical Group a full service network of primary care services specializing in family internal geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 team members and 25000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

Required Experience:

Manager