Telephone Operator

Job Requisition ID: R00054095 Job Category: Clerical and Customer Service Organization: Operators - Team B Location/s: Main Campus Jackson Job Title: Telephone Operator Job Summary: To receive and relay incoming and outgoing telephone calls on the university system to include scheduling and implementation of multi-party conference calls. To provide directory information, transfer calls, and clerical support as required. Education & Experience High school diploma/GED. Certifications, Licenses or Registration required N/A Knowledge, Skills & Abilities Knowledge of telephone consoles and related equipment. Basic data entry and word processing skills. Customer service; verbal and interpersonal skills. Ability to handle difficult or irate callers. Ability to resolve problems. Responsibilities Operates switchboard and routes incoming calls to appropriate location. Schedules and places long distance and conference calls. Reviews and updates operator directory database. Researches and provides directory information to internal and external inquirers in accordance with applicable procedures. Receives and delivers messages from callers. Performs data entry and maintains appropriate logs and files. Physical and Environmental Demands Requires occasional activities subject to significant volume changes of a seasonal/clinical nature, occasional work produced subject to precise measures of quantity and quality, occasional lifting and carrying up to 10 pounds, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) Time Type: Full time FLSA Designation/Job Exempt: No Pay Class: Hourly

FTE %: 100