Technical Systems Analyst

Job Posting Title: Technical Systems Analyst

Location: Greater Boston Area / 1 day per week onsite

Duration: 10+ month contract, likely extension / long-term contract

Responsibilities

• Provide Tier 2 support for business-critical applications and resolve escalated incidents.
• Support and troubleshoot secure file transfer solutions (MoveIT or similar SFTP platforms).
• Monitor application health, investigate alerts, and assist with outage resolution.
• Analyze recurring issues and recommend process or system improvements.
• Document troubleshooting activities, procedures, and operational processes.
• Partner with technical teams and business users to resolve issues and enhance application performance.
• Participate in an on-call support rotation as needed.

Qualifications

• 3+ years of experience in application support, systems support, or a related technical role.
• Experience supporting MoveIT or comparable managed file transfer/SFTP solutions.
• Strong troubleshooting skills across applications, integrations, and technical environments.
• Experience with ticketing systems and IT service management processes.
• Excellent communication, documentation, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Experience

• ServiceNow or similar ITSM platforms.
• Application monitoring and alerting tools.
• AWS environments and modern application architectures.
• Knowledge of SDLC concepts and change management processes.
• Process improvement and automation initiatives.