Walser Auto Glass Recalibration Specialist

Job Title

Collision & Glass, an affiliate business of the Walser Automotive Group, specializes in autobody, dent, and glass repair. At Walser Automotive Group, we believe every detail matters. Our Collision & Glass teams play a key role in restoring vehicles to pre-accident condition, delivering quality repairs and exceptional service our customers can trust.

Join a team that values craftsmanship, teamwork, and doing the job right the first time that's the Walser Way.

Compensation: $55,000-$65,000/year

What You'll Do:

• Implement and manage a daily service to sales process
• Manage monthly and ad hoc database and equity mining campaigns and initiatives
• Serve as an expert user in CRM (DriveCentric) and data mining technology platform (AutoAlert) to support the needs and requests of the dealership
• Manage CRM business rules, plan management, lead source management, maintenance, and user management
• Establish best practices for digital lead handling and adapt strategy to align with changes in business need
• Monitor incoming leads and distribute equitably to the sales team in a timely manner
• Drive incremental sales, service, and acquisition appointments and opportunities through proactive outreach and marketing campaigns to existing customers and unsold opportunities
• Manage daily, weekly, and monthly reporting of key metrics using various platforms
• Work closely with General Manager and Sales Managers to identify and coach Customer Specialists that are under performing
• Assist managers and sales staff with work plans to ensure quality and completion
• Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• Ideal candidate will have a proven track record in sales and data management
• Professional attitude and willingness to adapt to business needs
• Strong sales, customer service, and interpersonal skills
• Excellent verbal and written communication skills
• Must have a valid driver's license and acceptable driving record

What's In It For You?

• Paid Time Off (PTO) Take time to relax, spend with family, or enjoy personal time away
• Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
• Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparelon us.
• Employee Discounts: Enjoy exclusive employee discounts across products and services.
• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
• Employee Assistance Program (EAP) Support for personal and professional challenges
• Referral Program Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.