Workplace Experience Ambassador

Workplace Experience Ambassador

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for implementing the experience program at the client's site. This client-facing role combines your passion for service, brilliant people skills and enthusiasm for creating a hospitality-focused workplace environment.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
• Engage visitors and employees in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards
• Execute the badging process for employees, visitors, and third-party providers
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
• Strive to continually improve experience service performance
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
• Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience

Ensuring Exceptional Service

• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained > timing at desk varies by site need
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Provide administrative and operational excellence for soft services
• Implement and monitor standards of service to meet and exceed expectations
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services / Perform additional job duties, as requested

Qualifications

• High School diploma or GED required
• Minimum of 2-3 years experience in hospitality management experience
• Ability to work with clients at all levels of an organization
• Strong vendor management experience
• Exhibits strong communication and listening skills
• Exhibits initiative, responsibility, flexibility, and leadership
• Must have strong analytical skills
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Estimated total compensation for this position: 36,800.00 53,300.00 USD per year

Location: On-site Franklin, TN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

Accepting applications on an ongoing basis until candidate identified.