Customer Experience Representative

Job Description

Job Description

Job Title: Customer Experience Representative (Order & Quote Entry)
Job Description

The Customer Experience Representative supports a high-volume order and quote entry operation by accurately converting customer emails, quotes, and purchase orders into the ERP system. This onsite role focuses on precise data entry, professional email communication, and collaboration with internal teams to ensure a smooth and efficient customer experience. The position is well-suited for someone who thrives in a fast-paced, detail-driven environment and takes pride in reliability, accountability, and strong work ethic.

Responsibilities

• Receive customer orders and quote requests via email and accurately enter them into the ERP system.
• Convert emails, quotes, and purchase orders into complete, compliant ERP transactions.
• Communicate with customers via email to confirm order details, pricing, availability, and next steps.
• Process a high volume of orders and quotes daily, reaching approximately 80 to 100 orders per day once fully trained.
• Maintain a high level of accuracy and data integrity in all order and quote entries.
• Navigate and multitask across multiple internal systems and screens, including Outlook and the ERP platform.
• Use Microsoft Outlook for daily communication, workflow management, and timely responses to customer inquiries.
• Ensure prompt follow-up on customer questions, clarifications, and order-related issues.
• Partner with internal teams such as sales, operations, and supply chain to resolve order discrepancies and support order-to-cash or quote-to-order processes.
• Adhere to established processes and procedures to support a consistent, high-quality customer experience.
• Demonstrate strong attention to detail, accountability, and reliability in meeting daily performance expectations.
• Participate actively in the structured training program to learn systems, item numbers, pricing, and where to find necessary information.

• At least 1 year of experience in high-volume customer service, order entry, quote entry, call center, or similar administrative support role.
• Proven experience processing a high volume of orders or transactions with strong accuracy.
• Strong written communication skills and professional email etiquette, particularly using Microsoft Outlook.
• Ability to multitask effectively across multiple systems and screens, including email and ERP tools.
• Experience using ERP systems; familiarity with Sage is a strong plus.
• Proficiency with Microsoft Office, especially Outlook for communication and workflow management.
• Strong attention to detail and commitment to data integrity.
• High level of accountability, reliability, and driven work ethic.
• Ability to work fully onsite Monday through Friday.
• Strong verbal communication skills to collaborate with internal teams and clarify customer needs.

• Experience in manufacturing, distribution, or supply chain environments.
• Familiarity with order-to-cash or quote-to-order processes.
• Comfort working in a fast-paced, process-driven, and detail-focused setting.
• Background in customer support, call center operations, data entry, or order processing.
• Experience handling purchase orders, order tracking, and order processing workflows.
• Motivated, self-driven approach with a strong sense of ownership over work outcomes.
• Interest in long-term growth opportunities and potential conversion to full-time employment.

This role is 100% in-office, Monday through Friday, in a collaborative and process-driven environment that emphasizes accuracy, customer experience, and strong work ethic. Initial training lasts approximately three weeks and takes place onsite from 8:00 a.m. to 5:00 p.m., covering systems, order entry procedures, item numbers, pricing, and how to locate key information. After training, there is some flexibility in schedule, with typical options such as 7:00 a.m. to 4:00 p.m. or 9:00 a.m. to 6:00 p.m., depending on business needs. You will work extensively with an ERP system and Microsoft Office tools, especially Outlook, while collaborating closely with sales, operations, and supply chain teams. The culture values reliability, accountability, and motivation, offering an opportunity to get a foot in the door with a growing organization and the potential to convert to a full-time role based on strong performance.

Job Type & Location

This is a Contract position based out of Lebanon, TN.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lebanon,TN.

This position is anticipated to close on Jun 9, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.