AMS Analyst ( Advanced Metering System)

POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Rep Liaison Admin Hiring Manager: Susan Young PREFERENCES Experience working with Advanced Metering Systems (AMS/AMI) or utility metering operations Strong background in data analysis, troubleshooting, and system performance monitoring Prior experience in the energy or utility industry (electric distribution preferred) Proficiency with Excel or data tools for reporting, trending, and issue resolution Ability to collaborate across teams (operations, customer service, IT) to resolve meter or data issues JOB DESCRIPTION AMS Analyst Salary Grade: G08 $64,087-$84,916-$105,744 SUMMARY: Serves as the Subject Matter Expert (SME) for all internal and external transactions related to TNMPs Advanced Metering Infrastructure (AMI). Develops in-depth knowledge of the AMI and continually works to improve system efficiency and effectiveness. Ensures that TNMP remains compliant with all Advanced Metering System (AMS) related market transaction requirements. Establishes relationships and provides guidance to internal and external stakeholders, such as IT, strategic vendors, Retail Electric Providers (REPs), other Transmission and Distribution Service Providers (TDSPs), and ERCOT. ESSENTIAL DUTIES AND RESPONSIBILITIES: Continually monitors and resolves AMI exceptions throughout the transaction life cycle Ensures Root Cause Analysis (RCA) is performed for all exceptions resolved, and use this as input into fixes and future enhancements Develops and tracks a standard set of metrics to ensure that TNMP’s AMI remains accurate and efficient Serves as the SME for critical system components that support AMI transactions Prepares business requirements and provides thought‑leadership on internal development efforts related to AMI transactions and integration within TNMP’s back‑office systems Liaises with TNMP vendors (notably Itron) to ensure ongoing integration support is optimized for transaction processing Participates in market working groups related to AMI transactions and stays current on new and changing requirements Develops and maintains use cases and test scripts to ensure transaction functionality is adequately tested prior to releasing to production Serves as the key approver for all system changes related to AMI transaction functionality Responds to various data requests, produces metric reports, and provides ad‑hoc data extracts Participates in a variety of moderately advanced, concurrent, and variable duration operational and AMI projects Guarantees the integrity of transactional and billing data and provides analytical support for AMI synchronization; provides billing analysis to correct or adjust due to transactional errors or disputes Monitors and resolves AMI Marketrak issues Represents Company before ERCOT and the Public Utility Commission of Texas COMPETENCIES: Working knowledge of ERCOT Retail Market Guide, and ERCOT transaction protocols In‑depth knowledge of TNMP policies and procedures and AMI processes Working knowledge of TEXAS SET rules and guidelines Working knowledge of database structures and database query tools Working knowledge of Marketrak system and procedures and protocols Ability to effectively handle concurrent assignments Ability to make sound decisions that support the Company’s goals and missions as they pertain to AMI requirements QUALIFICATIONS MINIMUM EDUCATION AND/OR EXPERIENCE: Bachelor’s degree in Engineering, Computer Science, Accounting or Business from a four‑year college or university, with three to five years AMS utility experience, or equivalent combination of education and/or experience related to the discipline. Masters degree preferred. COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to communicate professionally and accurately with all market participants and stakeholders of varying operational and technical backgrounds Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry COMPUTER SKILLS: Strong knowledge of word processing, spreadsheet, database, and presentation software ANALYSIS AND PROBLEM‑SOLVING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form PHYSICAL DEMANDS: Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. WORK ENVIRONMENT: Office environment. Some travel may be required. SAFETY AND ADA STATEMENT Safety Statement: Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm. Americans with Disabilities Act (ADA) Statement: If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at View phone number on click.appcast.io.

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