Customer Contract Analyst I

Analyst Position

Pay Range: $27/hr - $32/hr

Job Overview

The Analyst is responsible for supporting the price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts.

Responsibilities

• Ensure accurate execution of letters of commitments, customer set-up and maintenance, group purchasing organization group transitions, and local contracts for new and renewal agreements.
• Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
• Collaborate regularly with distributor partners, business unit sales teams, commercial operations pillars, and commercial customers.
• Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
• Ensure alignment of external partners and customers with strategic objectives.

Skills

• Ability to manage and resolve a high volume of external and internal inquiries.
• Proficiency in leveraging automation and reporting tools to research and respond promptly to stakeholder needs.
• Strong communication skills to facilitate and lead internal and external calls.
• Understanding of business and membership strategies to accurately communicate customer pricing eligibility.
• Experience in managing price activation transitions and ensuring accurate roster alignment.