Order Management Analyst - Onsite (Urgent Need)

Level of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT) Location: Franklin Lakes, NJ Duration: 12 Months Total Hours/week: 40.00 Shift: 1st Shift Client: Medical Devices Company Job Category: Professional Job Description As part of Global Business Services, the Order Management Analyst is responsible for coordinating touchless end to end order flow, including the movement of shipments from the Distribution Center to client internal and external customers, and interfacing with key stakeholders (regional business units, distribution operations, and business unit supply chain) to facilitate an efficient and timely flow of orders across the supply chain network. Responsibilities Oversee execution service level compliance, and coordinate resource allocation to increase touchless end to end order flow, and timely movement of shipments from the Distribution Center to client internal and external customers. Lead communication between regional business teams and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status. Independently set priorities, meet deadlines, and manage multiple tasks. Provide practical knowledge during team meetings to increase team performance outcomes and serve as a knowledge source for peers. Liaise with varying functional unit teams on the status of orders, including shipping dates and reasons for the delays; provide information to regions regarding order status, product availability, product information, and regulatory issues. Act as the main point of contact for QTC order management processes for BD affiliates (from order receipt until invoicing), ensuring all order milestones are achieved within agreed-upon service levels. Utilize Excel to monitor, analyze, report, and determine the root cause of order errors. Develop and implement standard operating procedures that impact order management, end-to-end fulfillment outcomes, and the internal customer experience. Provide status updates on all issues/requests to leadership and proactively escalates to leadership when deadlines will not be met. Continuously look for operational efficiency opportunities, lead and engage in continuous improvement initiatives. #J-18808-Ljbffr