IT Support Specialist - Petersburg, VA

Job Description

Job Description

Key Responsibilities

• Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
  
• Security & Compliance: Maintain the integrity of our tech environment by adhering to VITA IT Security Standards and University policies.
  
• Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
  
• Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.
  

Strategic Objectives

• User Success: Act as a centralized "problem-resolution hub" to minimize downtime for the campus community.
  
• Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.
  

What We’re Looking For

• Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware/software hiccups.
  
• Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
  
• Organization: Someone who enjoys keeping records updated and projects on schedule.
  
• Adaptability: A team player ready to jump into "other duties as assigned" to keep the department running smoothly.
  

Our Commitment to You

We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.

· Education:  Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

· Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).

· Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).

· Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

· Certifications:  CompTIA A+, Network+, or Google IT Support Professional Certificate.

· Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

· Ability to work 100% on-site .

Skill

Required / Desired

Amount

of Experience

Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite
Required
2
Years

The ability to translate "tech-speak" into helpful instructions for non-technical users.
Required
2
Years

Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
Required
2
Years

Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.
Required
2
Years

Mac Experience Experience with Mobile Device Management (MDM) tools such as Jamf, Kandji, or Mosyle.
Nice to have
2
Years

Proven track record of provisioning, deploying, and troubleshooting macOS hardware and software
Nice to have
2
Years

Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate