HR Advisor

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

30 hospitals

280 sites of care

4,281 beds

24,000+ team members

8,200+ nurses

1,800+ aligned providers

5.8M annual provider encounters

421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

POSITION SUMMARY:

The Human Resources Advisor provides Tier 2 HR guidance and support to leaders and employees across all Ardent entities. Working within Ardent’s centralized HR Shared Services model, the HR Advisor researches, evaluates, and resolves a broad range of employment-related inquiries involving leave administration, attendance and absenteeism, workplace accommodations, performance concerns, employee relations, onboarding, benefits, company policies, and applicable employment laws.

The HR Advisor partners closely with leaders, employees, HR Business Partners, HR Centers of Excellence, and third-party administrators to ensure HR programs and practices are administered consistently, accurately, and in compliance with organizational requirements. The role serves as a trusted resource throughout the employee lifecycle, providing responsive guidance, coordinating complex cases, and delivering a high level of customer service. The HR Advisor also supports process standardization, identifies opportunities for improvement, and contributes to the continued effectiveness of Ardent’s HR service delivery model.

• Provide Tier 2 HR guidance and consultation to leaders and employees regarding Ardent policies, values, benefits, compensation, pay administration, and other HR programs, promoting timely and consistent application.
• Support compliance with applicable employment laws and regulations, including FMLA, ADA, EEO, and FLSA requirements, and escalate complex or high-risk matters to the appropriate HR partner.
• Coordinate New Employee Orientation, including scheduling, room setup, calendar invitations, materials, attendance tracking, catering, and presenter support. Orientation responsibilities may require four to eight hours in a single day.
• Coordinate and monitor leave, accommodation, workers ’ compensation, and unemployment matters, partnering with employees, leaders, HR teams, and third-party administrators to support timely, consistent, and compliant case management.
• Support leaders with corrective and performance-related actions, helping ensure documentation is clear, objective, consistent, and aligned with Ardent policies and practices.
• Coach first-time and new-to-Ardent people leaders on company policies, effective people-management practices, performance expectations, and appropriate escalation of employee concerns.
• Serve as a listening post for the employee and leader experience, identifying recurring concerns, service gaps, and emerging workforce trends and sharing relevant insights with HR Business Partners.
• Support preboarding and employment eligibility verification, including scheduling and conducting Form I-9 appointments, reviewing required documentation, and completing E-Verify activities.
• Maintain current knowledge of HR practices, Ardent policy changes, and employment legislation, sharing relevant updates and guidance with the HR OneSource team to support consistent service delivery.
• Prepare, analyze, and distribute HR reports, including findings for field leaders and HR Business Partners and recurring reports on licenses and certifications approaching expiration.

Job Requirements:

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three years of progressively responsible Human Resources experience , including experience advising employees and people leaders on HR policies, programs, and workplace matters.
• Working knowledge of federal and state employment laws and regulations, including FMLA, ADA, EEO, FLSA, employment eligibility verification, and workplace accommodation requirements .
• Experience supporting employee relations, leave administration, workplace accommodations, attendance matters, performance concerns, corrective actions, or related HR processes.
• Demonstrated ability to interpret and consistently apply HR policies, procedures, and employment requirements while recognizing matters that require escalation.
• Strong consultation, coaching, problem-solving, and conflict-resolution skills, with the ability to guide leaders through sensitive or complex employee matters.
• Strong verbal and written communication skills, including the ability to explain HR policies and requirements clearly to employees, leaders, and HR partners.
• Ability to manage multiple priorities, maintain accurate documentation, meet deadlines, and handle sensitive information with professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office applications and experience using Human Resources information systems, case-management platforms, or related HR technologies.
• Ability to analyze HR information, identify trends or risks, prepare reports, and communicate findings and recommended actions to leaders and HR partners.

Preferred Job Requirements:

• Human Resources experience within a healthcare system, multi-site organization, or centralized HR Shared Services environment.
• Experience working with third-party leave administrators, workers ’ compensation providers, unemployment claims administrators, or other HR vendors.
• Experience with Workday, ServiceNow HR Service Delivery, or comparable HR technology and case-management platforms.
• Professional HR certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP.
• Experience supporting New Employee Orientation, Form I-9 completion, E-Verify, and license or certification monitoring.