DriveUp&Go Supervisor

Job Title

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Job Description

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

KEY ACCOUNTABILITIES:

• Supervise team of Drive Up & Go employees
• Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.
• Support Store Management in effective management and coaching of Drive Up & Go employees
• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.
• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
• Selecting and collating of product for online grocery orders.
• Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.
• Perform all site workbench functions on a daily basis and maintain necessary paperwork.
• Perform periodic shopper audits to ensure procedural follow through.
• Help customers while on the sales floor.
• Ensures compliance with Company rules and regulations by all department personnel.

Skills and Experiences:

• Strong customer service skills
• Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
• Possess good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
• Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.
• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
• Willingness to work independently in a fast-paced environment.

PHYSICAL ENVIRONMENT:

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.