To Go Specialist

To-go/Curbside Server Responsibilities At TAKING CARE OF OUR GUESTS To-go/Curbside Server Responsibilities At O’Charley’s , our goal is to satisfy our guests completely so they will return again and again. We want guests to tell their family, friends, and associates about the wonderful experience we provided at O’Charley’s . You were hired because you showed us that you have “A Passion to Serve” - the desire to ensure our guests have a memorable experience every time they visit. Our guests are the reason for our existence. Your paycheck will say O’Charley’s , but our guests are your true employers. Responsibilities As a To-Go Server, your first responsibility is to be an effective SALESPERSON . You must understand our food and beverage menus, specials, and promos and be able to make recommendations and suggestions based on your knowledge of food and drink items. Your next responsibility is to ensure our guests have a great experience by providing exceptional service. In Order To Accomplish This, You Must Make each guest feel appreciated through accommodating actions. Practice the “Hospitality Halo” with everyone within a six-foot radius (smile, step aside, speak first) - A friendly attitude is essential in building good rapport with guests and fellow team members. Most importantly, be polite to all guests and team members. Work as a team with all O’Charley’s team members. Communicate clearly and enthusiastically with guests and team members - have an outgoing attitude and retain your self-composure at all times. No matter how busy you are, guests must be treated with concern for their needs or interests as if each is the only guest in the restaurant. Your ability to smile and remain calm will help eliminate stress during very busy times. Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve your guests in a timely manner, according to the guest’s perfect pace. Stay organized, being able to think and act quickly and effectively, and have a sense of urgency. Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve guests effectively. Have a thorough knowledge of To-Go accounting procedures. Have a thorough knowledge of To-Go packaging; use this knowledge to prepare and package quality products for guests. Maintain general appearance of To-Go area through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area. Ensure “Perfect Plate” presentations before items are delivered to guests. #J-18808-Ljbffr O'Charley's