RECERTIFICATION SPECIALIST

Recertification Specialist

At Full Circle Communities, we are dedicated to creating high-quality, affordable housing and supportive service environments. We pride ourselves on offering mission-driven work with opportunities for long-term career growth and advancement. We are currently seeking a Recertification Specialist to join our team at our Villagebrook property in Carol Stream, IL!

The Recertification Specialist is critical to achieving the organization's mission of providing affordable, thoughtful housing and targeted services. This role requires full accountability for a resident caseload, ensuring that all applicant and participant eligibility, income, and rent determinations are completed accurately and in a timely manner. By resolving special cases and maintaining responsiveness to stakeholder inquiries, the Recertification Specialist ensures strict adherence to contractual obligations while demonstrating a commitment to quality and service for residents, staff, and the community.

Key Responsibilities:

Recertification Management

• Complete annual recertifications accurately and within required time frames, following established policies and program requirements.
• Process interim recertifications, unit transfers, and other changes in household circumstances as required.
• Enter and process all required transactions accurately and timely within applicable property management and compliance systems.
• Maintain complete, accurate, and confidential resident files in a secure environment and in accordance with company policies and regulatory requirements.

Resident Relations & Program Education

• Conduct applicant and resident interviews, briefings, and recertification meetings while ensuring all required forms and documentation are complete and accurate.
• Provide clear, professional guidance to residents regarding program requirements, household responsibilities, and ongoing eligibility obligations.
• Apply program guidelines and income requirements to accurately determine resident eligibility and rent.
• Build positive relationships with residents by providing responsive service and communicating program requirements in a clear and respectful manner.

Administrative & Operational Support

• Assist with rent collection, lease enforcement, and other resident account activities as needed.
• Prepare and distribute general resident notices and other required communications.
• Support the Community Manager and/or General Manager with the development and implementation of property goals, objectives, policies, and priorities.
• Maintain accurate records and complete administrative tasks in a timely and organized manner.
• Perform other related duties and responsibilities as assigned.

Why Join Full Circle?

We're more than a property management company—we're a mission-driven organization that puts people first. Join a passionate team dedicated to housing equity and make a direct impact on the lives of residents across our communities.

Pre-Employment Requirements: final candidates will be required to pass a background check and provide professional references.

Full Circle Communities is an Equal Opportunity Employer.