Customer Experience Specialist

Job Description

Job Description

MANE, a 5th generation French family-owned business, is a renowned innovator in the Flavor and Fragrance industry. As sensation enthusiasts, we are dedicated to creating exceptional moments in people’s lives through timeless flavors and fragrances. Our passion, creativity, and innovation drive us to capture what moves.

The Customer Experience Specialist manages food and catering for the Development Center Building, including customer visits, guests, Town Hall meetings, and other assigned meal needs. This person also keeps specific areas of the building clean, including the break areas and main conference rooms. The role works with all internal employees and external contractors, vendors, auditors, customers, and guests.

DUTIES AND RESPONSIBILITIES:

Food and Catering

• Coordinate and order food and beverages for customer visits, events, Town Halls, internal meetings, and other meals as needed
• Ensure timely delivery and handle setup, including decoration, cutlery, plateware, and room or area setup and teardown
• Oversee the cafeteria during customer visits to ensure food reserved for guests remains available for them
• Clean up after food service
• Assist with café setup and teardown for specific events
• Maintain the Meals/Catering Tracking Spreadsheet
• Reconcile all meal receipts in Concur and SharePoint
• Maintain cutlery inventory and reorder as needed

Facilities and Cleanliness

• Maintain the Customer Experience conference rooms - wipe tables, counters, and glass boards, and sweep or mop floors
• Keep conference room refrigerators stocked with soda and water
• Clean and maintain the break areas, lobby and main conference rooms
• Help with additional cleaning and other tasks as needed during downtime

Supplies and Inventory

• Coordinate with the office supply vendor to ensure necessary supplies are on hand
• Order and restock office supplies from the approved vendor
• Unbox, organize, and shelve new stock when it arrives each Thursday
• Order and maintain inventory of Customer Experience supplies and equipment, ensuring cleanliness and serviceability
• Assist the Sr. Shipping and Receiving Coordinator with consumable stocking and distribution for the sensory and lab groups

Front Desk and Administrative Support

• Serve as backup at the front desk for overflow work
• Sort and distribute mail to the appropriate department or employee
• Create monthly birthday cards and distribute them to the appropriate Human Resource Business Professional
• Assist the Sensory, Consumer Insights, and Marketing groups with special needs

Other

• Other duties as assigned by management
  
  
  
  
  

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent experience preferred
• Minimum 1 year of food service experience
• Minimum 1 year of custodial experience with industrial or construction backgrounds preferred
• Flavor industry experience preferred
• Computer literate

MANE offers industry leading benefits including a generous PTO plan. Additional benefits include paid holidays, annual year-end shutdown, annual and bi-weekly 401(k) contributions, tuition reimbursement, paid parental leave, employee assistance programs and many more. MANE is known for having a culture that focuses on our employees and their well-being. See for yourself why our employees love working at MANE!

MANE  is an equal opportunity employer.

M-F: 7:30 AM-4:00 PM