Automotive Collections Agent

Job Description

Job Description

Step into a critical operations role where your attention to detail directly supports compliance, customer account accuracy, and successful case resolution.

Collections Representative

LOCATION

Fort Worth, TX | Onsite

COMPENSATION & SCHEDULE

• $22–$25 per hour
• Full-time, Monday–Friday
• 12+ month W2 contract

ROLE IMPACT

As a Loss Terminations Representative, you will manage the completion of vehicle loss termination cases while ensuring every action aligns with company policies and applicable legal requirements. The ideal candidate thrives in a fast-paced, audit-focused environment and takes ownership of accurate documentation, timely processing, and effective collaboration across internal teams and external partners.

KEY RESPONSIBILITIES

• Process hostile termination accounts, including voluntary and involuntary surrenders, skip charge-offs, and deceased do-not-pursue cases.
• Calculate and apply repossession-related fees, coordinate vehicle auction assignments, issue required post-repossession notifications, and prepare deficiency notices after asset sales.
• Handle account reinstatements by reallocating funds, reversing termination activity, stopping title processing, and ensuring vehicle titles are returned appropriately.
• Partner with Collections, Dealer Relationship Managers, dealerships, and other stakeholders to resolve account activity efficiently.
• Maintain complete, accurate records in the ALFA case management system while following established procedures and legal compliance standards.

MINIMUM QUALIFICATIONS

• At least 1 year of experience in automotive collections, automotive repossession administration, or automotive loss mitigation.
• Strong attention to detail with the ability to manage highly regulated, audit-sensitive processes.
• Ability to prioritize multiple cases while maintaining accuracy and meeting deadlines.

EQUIPMENT & WORK ENVIRONMENT

• Professional office environment.
• Extensive computer and case management system usage throughout the workday.
• High-volume workload with established productivity and quality expectations.
• Position requires strict adherence to internal procedures, regulatory requirements, and audit standards.

LEGAL NOTICE

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