Academic Records Specialist

Embry-Riddle Aeronautical University Celebrates 100 Years of Leadership in Aviation and AerospaceAs Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world's largest aviation and aerospace university.For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.The OpportunityThe Office of the Registrar at Embry-Riddle Aeronautical University offers a collaborative and student-focused environment that values innovation, operational excellence, and a commitment to student success. As part of this dynamic team, you will play a key role in supporting the academic mission of one of the world's leading universities in aviation and aerospace education.This position provides an opportunity for a motivated professional to develop administrative expertise, strengthen student records management skills, and grow their career within a high-performing academic services environment. Team members are committed to delivering high-quality service to students, faculty, staff, and external stakeholders while supporting one another in a fast-paced and mission-driven setting.Key ResponsibilitiesStudent Records & ProcessingProcess student record actions including registration, record updates, academic adjustments, and credit assignmentsMaintain and update student records within the Student Information SystemResearch archived records and recreate missing information to produce official transcriptsApply transcript notations, academic standing updates, and other academic record entriesProcess National Student Clearinghouse updates as requiredTranscript ServicesReview, process, and deliver electronic and paper transcript requests using Parchment system softwareDetermine eligibility for transcript release in accordance with FERPA and university policyMaintain and track pending transcript requests and ensure timely follow-upCommunicate ineligibility or account issues with students and campus partnersCustomer Service & CommunicationProvide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and recordsDeliver professional, accurate, and timely responses to inquiriesInterface with federal, state, and local agencies requesting student educational recordsValidate requests and ensure compliance with FERPA and institutional policiesCoordinate subpoena requests and required documentation with appropriate university officesAdministrative SupportProvide administrative assistance to committees and departmental initiatives as neededCollaborate with campus partners to maintain accurate historical academic recordsSupport continuous improvement of records processes and service deliveryPerks Await You at Embry-Riddle!Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.CompensationThe hourly rate for this position is up to $17.15. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.QualificationsEducation:Associate's degree preferredArea of Concentration:Business Administration, Office Administration, Higher Education, or related field preferredExperience:1–3 years of clerical or customer service experience requiredExperience in administrative support, records management, student services, or related office environment preferredSkills, Knowledge, and Abilities:Strong knowledge of State, Federal, and University policies, including FERPA complianceProficiency in Microsoft Office Suite, Microsoft Teams, student information systems, and third-party software applicationsStrong organizational, analytical, research, and problem-solving skillsAbility to manage multiple priorities in a fast-paced, detail-oriented environmentStrong written and verbal communication and customer service skillsAbility to contribute to a positive, collaborative, and team-oriented work environmentSelf-motivated with strong attention to detail and sound judgment in handling sensitive informationLicenses, Certifications, and Security Clearances:None requiredApplication process/requirementsTo submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R31138. Please attach all relevant materials to your application when you apply online. Complete submissions include:Cover letterFull ResumeContact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. Embry-Riddle Aeronautical University