Motor Vehicle Representative

Motor Vehicle Representative (MVR) This position is located at the DMV Headquarters in Sacramento. This Limited Term position may be extended to 24 months and may become Permanent. Are you looking for an opportunity to launch an exciting career in government with the strength of purpose and job security to achieve personal and professional growth? If you are motivated, and have experience in customer service with excellent technical, interpersonal, and verbal and written communication skills, the Field Office Support Unit wants you as their next Motor Vehicle Representative (MVR). The Field Office Support Unit is an extremely busy telephone unit seeking a dependable team player with a positive attitude and strong work ethic, who is ready to provide exceptional customer service to the public and field offices. Under the direction of the Manager I, the MVR formulates accurate responses to telephone inquiries for technical procedural guidance to resolve difficult vehicle/vessel registration (VR) problems. Applies provisions of the vehicle code, administrative regulations, policies, and procedures pertaining to VR and ownership. Executes difficult tasks independently for effective resolution. Must possess strong interpersonal skills, effective written and oral communication, and effectively work with public, peers and management. Other duties as required. All eligible applicants are encouraged to apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply. The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position. To be considered for this job vacancy, all applicants must complete the MVR Questionnaire included in this Job Posting; must indicate their basis of eligibility (list, transfer, reinstate, demote or SROA/Surplus), the Job Control/Code (JC) number and the position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under "Required Application Documents" below by the Final Filing Date. Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date will result in elimination from the hiring process. You will find additional information about the job in the Duty Statement.