OnSite Team Lead - Chicago, IL

The Team Lead directs and guides day-to-day function of team to ensure quality workmanship, OR efficiency, SPD productivity, and to drive customer satisfaction. Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. 

Essential Functions:

• Allocates work to the OnSite team to ensure daily customer expectations are met, as well as ensuring that every team member, including self, is adhering to quality and productivity requirements of the task/services/information. 

• Responsible for building out an onboarding guide for new hires and tailoring the onboarding process to each new hires learning style. Ensures all new hires/team members are credentialed and compliant with account. 

• Serves as a resource for team and supports day-to-day engagement, performance and activities. 

• Consistently facilitates, leads, and actively participates in team building activities.

• Responsible for escalating all performacne and/or behavioral concerns/incidents to the Regional Supervisor in a timely manner. May assist with writing and delivering corrective action and common annual review. 

• Must have a solid foundation of clinical expertise and is able to share that expertise with a wide array of audience, functional knowledge of SPD & OR. Significant understanding of surgeon preference.

• Provides in-service training at the request of the customer.

• Good understanding of Joint Commission requirements and managing that for the team and account.

• Understands the business metrics and Identifies areas of improvement and/or cost savings for customers.

• Responsible for the fee per case submission and tracker, if necessary. 

• Communication must be proactive, clear, and complete. Information exchange requires tact and diplomacy and must with the appropriate account stakeholders given the circumstance.

• Attends and participates in continuing education webinars throughout the year. 

• Creates and conducts team huddle; update huddle board/tracker daily (or on regular weekly cadence for small teams).

• Responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.

• Partners with surgeons, surgical staff, central processing, biomedical and/or all related personnel to improve surgical outcomes. 

• Must accurately and honestly record and report data metrics related to all specific job functions on a monthly basis, including all surgical procedure information.

• Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account, including all vendor credentialing required by the account for self and team.

• Escalates safety and quality issues to initiate remedial action.

• Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

• Adheres to all Stryker and medical facility policies, standards and procedures. Ensures specialists are adhering to all Stryker and medical facility policies, standards and procedures; escalates any violations to the Regional Supervisor.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures. 

• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.

• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

Education and Special Trainings:

• ​​​​​ Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred. ​

• ​Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification is required for this role; on time yearly renewal is also required. 

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Qualifications:

• ​​​ Minimum of 1 year of Operating Room and/or Sterile Processing experience, demonstrated knowledge of anatomy, surgical procedures and techniques.

• ​1 year of experience in OnSite preferred

• ​Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

• ​​​The ability to troubleshoot issues quickly, efficiently, and effectively in the moment in demanding, high stress situations.

• ​The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)

• ​The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.

• ​The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

• ​The role requires you to have your own smartphone.  While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle. ​​​​

Physical and Mental Requirements:

• ​​​​ Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

• ​Ability to remain standing and/or walking for an extended period of time.

• ​Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.

• ​Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).

• ​Excellent analytical skills.

• ​Excellent interpersonal skills.

• ​Excellent equipment problem-solving skills.

• ​Excellent time management skills with ability to use independent judgment and critical thinking effectively.

• ​Must be able to explain and generate detailed guidelines and procedures

US10 : $30.82 - $42.63 USD Hourly