Principal Product Marketing Manager

Principal Product Marketing Manager

New York Office

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Principal Product Marketing Manager at Parloa you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren't just marketing AI; you are defining the new standard for human-AI interaction in the enterprise.

You will play a crucial role in developing go-to-market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones.

Areas of Ownership:

With an owner's mindset, you will help Parloa move beyond features and benefits to lead the evolution of our market positioning. You will help us define how the Global 2000 perceives the shift to agentic CX for service, sales, and marketing, ensuring we are the undisputed category leader.

• Specifically, you will lead product marketing efforts in support of our commercial teams as they continue to land 7-figure deals. You will help define Parloa's overall market narrative, own the evolution of our ICP, and architect value frameworks and ROI narratives.
• Develop compelling content to support sales initiatives and joint marketing with partners, be the expert for enablement sessions, and guide communication efforts across multiple audiences and channels.
• Drive our ecosystem's go-to-market strategies, empowering sales & partnership teams with sophisticated use cases and proof points based by research, infused competitive differentiators in collaboration with our Competitive Intelligence team
• Amplify our thought leadership on AI agents and AI agent platforms: help source ideas, translate technical concepts into the language of our buyers, create and/or collaborate on content, and speak on webinars and at events.
• Lead strategic "big bet" initiatives by taking the helm on high-stakes cross-functional projects that help us keep growing revenue 3X. This might include key deal cycles, industry-defining research, strategic partner engagements, or executive event participation.

Who You Are:

• 8 years of experience in Product Marketing roles, or 10 years of experience working alongside a PMM team in related roles: sales enablement, B2B direct marketing, etc. You should have a deep Product Marketing playbook.
• A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and executive-level deal support. When Sales or Partnerships need the big guns, they look to you for guidance.
• Whether it's on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience's attention.
• Ambidexterity for both strategy and tactics. You've crafted a strategic narrative in collaboration with executive stakeholders, and also created visually appealing sales collateral from top to bottom.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

OTE Salary Range - $210,000 - $250,000 + Equity

Salary Range

$210,000 - $250,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.