Customer Support Specialist II

Salary: Depends on Qualifications
Location : Draper, UT
Job Type: Full-Time
Job Number: 00942
Department: Customer Service
Division: HRIS
Opening Date: 08/12/2026


About
Please note this is a full-time, 100% onsite position based at our Draper, Utah office. Working hours are Monday through Friday, with a shift schedule concluding at 6:00 PM Mountain Time.
For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities.

We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.
At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.

The Customer Service Specialist is an essential member of the Customer Success team. The Customer Service Specialist role is responsible for providing phone and technical support to all NEOGOV customers. This role also communicates and collaborates with other NEOGOV departments and team members to ensure high quality, easy-to-use execution of the support processes to achieve high levels of customer satisfaction
This posting is for an existing vacancy.

What You Will do

• Executing support, training, and best practice coaching for all customers.
• Replicating reported issues in a test environment.
• Studying product tutorials and documentation prior to each enhancement release.
• Executing daily customer support operations including, but not limited to, responding to questions and following up on reported issues.

Who You Are

• Engaged team player
• Interpersonal communicator
• Empathetic problem-solver
• Authentic and passionate about quality service
• Technically savvy

What You Have

• 1+ years of experience in a training/implementation/technical support role, with preference given to solid experience within HR/HRIS systems
• Previous working experience with technical support and/or SaaS products
• Solid decision-making and analytical skills
• Solid time management skills
• Excellent written and verbal communication skills
• B.A or B.S Degree. Concentration in Human Resources preferred

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
• On-site gym in the Draper office
• Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.
01


Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

• No
• Yes

02


This role requires being in the Draper, Utah office Monday through Friday. Can you confirm that you're fully available to work onsite without restriction?

• Yes
• No

03


How many years experience do you have in a training/implementation/technical support role?

• No experience
• 1-2 years
• 3-5 years
• 5-10 years
• 10+ years

04


Do you have experience with HRIS or Talent Management Systems? If yes, please list the products
Required Question