Food and Beverage Supervisor

Close Inclusive Collection Job Postings Notification As the supervisor at the resort restaurants, you'll be responsible for providing leadership and guidance to the front-of-house team. Working closely with the Restaurant Manager, you'll assist in training and providing team oversight. With a passion for guest service, you'll lead the team in the creation of memorable dining experiences for our guests. About Everline Resort & Spa Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region. Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season. Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connect throughout the area. Benefits Discounted Palisades Tahoe Ski Pass Food & beverage, retail, and spa discounts Free rentals on ski gear, ice skates, Nordic skiing, and golf course access Discounted rooms at Hyatt and CoralTree Properties An employee assistance program. Participation in a 401(k) plan with a company match. Responsibilities Work in conjunction with the Restaurant Manager to ensure outstanding customer service and profitability within the Restaurant operations daily Comply with all Liquor and Labor regulations Responsible for reinforcement of department and company standards through training including all Everline policies, procedures and safety regulations Responsible for understanding POS system (InfoGenesis), updating changes and training staff in its use Responsible for the correct administration and supervision of restaurant reservations Responsible for the proper use of supplies, materials, and equipment Attends all meetings required of Department Leaders Maintains a commitment to customer service and guest satisfaction Assists in the development and execution of new promotions, events, etc. Responsible for the service standards of the outlets Maintains strong knowledge of hospitality trends, especially in food & beverage Monitors Revinate scores, shares with team and ensure service standards are met Assists with scheduling and payroll for all outlets Adjust daily staffing levels as appropriate Provides prompt follow-up to all guest concerns Touches tables in all outlets to strengthen guest relations Maintains a safe and pleasant work environment Assists in managing Outlet F&B storage Works closely with purchasing to ensure proper cost control and quality product Recommends discipline and/or termination when appropriate of team members to management Resolves guest issues promptly and with great care and effectiveness Offers warm and sincere welcome/farewell to all guests of Everline Resort including use of guest name & good eye contact with each guest Maintains an up to date working knowledge of all resort amenities as well as any special events Interacts with resort staff in a professional manner, assisting other departments with necessary information Remains alert, courteous and helpful to the guests and colleagues at all time Performs other duties as assigned Qualifications Must be 21 years of age or older Must be able to read, write and speak English Ability to work a flexible schedule that may include evenings, weekends and holidays At least three years of fine dining food and beverage experience preferred Must possess strong leadership, communication, and organizational abilities At least 2 years of supervision in a hospitality setting Sommelier, Cicerone and mixology experience a plus Provide valid food handler and RBS from California within 30 days of hire Physical Requirements and Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be capable of frequently carrying, lifting, pushing or pulling up to 25lbs, occasionally lifting 50lbs. Bending and moving intermittently. Use fingers to grasp, move or assemble very small objects. Must be able to balance, stoop, kneel, crouch, bend, stretch and twist or reach. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. While performing the duties of this job, the employee will be exposed to an indoor and outdoor working environment and the noise level in the workplace is usually moderate to high. Typical equipment used include but are not limited to computers, POS systems, handheld devices, phones and household cleaning supplies. Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US #J-18808-Ljbffr