Regional Director of Operations

Make Lives Better, Build Your Future: Join SageGrove by Heritage Communities as our Regional Director of Operations! At SageGrove, you're more than your title -- you're a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you're supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities. What You'll Do: As our Regional Director of Operations (RDO), you will lead operational strategy across our bi-state portfolio of 6 communities in the Kansas City metro (2 in Kansas, 4 in Missouri), directly impacting the lives of our residents and the success of our teams by: Driving Regional Operational Excellence & Strategic Growth: Driving accountability across assigned communities to ensure each location consistently achieves financial and operational targets. Facilitating monthly and quarterly financial reviews, leading annual budgeting processes, and executing strategic growth plans. Identifying community-specific challenges and translating them into business- and resident-focused strategies. Developing and executing integration plans for new community onboardings, including operational policies, procedures, and financial projections. Exercising Executive Leadership & Team Development: Selecting, mentoring, managing, and holding high-performing Executive Directors accountable for community success. Fostering a culture of high associate morale and retention at the community level, aligned with Heritage's core values. Recruiting, onboarding, training, and performance-managing associates across the region in accordance with company policies. Identifying regional staff training needs and coordinating updated educational materials with the home office. Ensuring Resident-Centered Care & Regulatory Compliance: Creating innovative solutions and strategies to deliver care excellence, maximizing resident and family satisfaction. Ensuring full regulatory compliance across multi-state locations by enforcing uniform and consistent operational processes. Maintaining operational knowledge across all senior living departments (Sales & Marketing, Dining, Life Enrichment, EVS, HR, Maintenance). Ensuring strict confidentiality and oversight regarding HIPAA, resident, and associate information. Fostering Strategic Partnerships & Communication: Establishing and evolving positive working relationships with Heritage OnCare Health, vendors, and third-party healthcare providers. Communicating effectively across all organizational levels, from front-line community staff to executive leadership.