Client Service Representative

Client Service Representative (CSR)

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.
• Schedule appointments, manage patient check-ins/check-outs, and process payments.
• Educate clients on hospital services, wellness plans, and pet care.
• Maintain accurate patient records and handle administrative tasks efficiently.
• Assist in handling client concerns with professionalism and empathy.
• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and scheduling software.
• Passion for animals and a commitment to client education.

Schedule: Full-time with rotating Saturdays.

Benefits of joining the VCA Aurora Team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Free mental wellness subscriptions
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA team and help us provide outstanding veterinary care to our community.