Customer Service Representative

divh2Customer Service Representative/h2pJob Category: Sales Requisition Number: CUSTO001651/ppPosted: August 1, 2024/ppFull-Time/ppWisconsin New Berlin, WI 53151, USA/ph3Description/h3pThe Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers. Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer. As the CSR, you will represent the IEWC brand and value proposition, and become the face to the customer in their daily activities./ppKEY RESPONSIBILITIES:/pulliManage customer orders timely and to the highest level of accuracy by: Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP./liliRespond to all customer inquiries with sense of urgency and first contact resolution./liliRun back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems./liliAdminister customer order changes, expedites, tracking and cancellations./liliAssist in updating customer and material information promptly in SAP./liliAdminister sample requests from customers and Sales team./liliProcess all incoming emails, calls and faxes promptly and to the highest level of accuracy./liliWork independently with minimal supervision in a fast paced environment./liliContribute to process efficiency and customer experience continuous improvement efforts./liliResolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution./liliWork in SAP, Microsoft Word, and Excel./liliWork with the appropriate Sales person to service the customer on any changes in the Customer Master file./li/ulpQUALIFICATIONS:/pulliAssociates degree or 2+ years of customer service or equivalent job-related experience/liliStrong verbal, listening and written communication skills/liliWorking knowledge of Microsoft Office and Excel/liliAbility to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)/liliAbility to conduct problem solving in day-to-day operations/liliStrong time management, multi-tasking and organizational skills/liliAbility to work under pressure and to make decisions autonomously/liliStrong attention to detail in a highly dynamic and changing environment/liliAbility to apply critical thinking and analyze information/li/ulpEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div