OPERATIONS ADMINISTRATOR

Nocturnal Enterprises LLC

Position Summary

The Operations Administrator serves as the right-hand support to the VP of Operations, owning day-to-day execution across operational workflows, vendor management, fulfillment, and internal systems. This role ensures processes run efficiently, issues are proactively identified, and key operational functions are maintained with accuracy and consistency.

This position is in-office in Hammond, LA.

Core Responsibilities - (Operational Ownership)

Manage fulfillment processes, ensuring timely shipment of products and issue resolution
Monitor staff performance, timelines, and troubleshoot bottlenecks
Oversee packaging processes and quality standards
Maintain inventory accuracy daily and conduct quarterly counts
Manage product sourcing and supply ordering
Handle subscription cleanup and monitoring
Oversee subscription management in Sticky platform
Track and report key KPIs [credit card decline rates, MID (merchant identification number) performance]
Manage vendor and facility operations (cleaning, supplies, maintenance)
Organize and maintain contracts and documentation

Core Responsibilities - (Process Support)

Assist with MID management, chargebacks, alerts, and RDR tracking
Support sourcing and onboarding of new MIDs
Maintain compliance documentation (Termly, policies, procedures)
Coordinate logistics for company events, conferences, and employee engagement

Key Success Metrics

Fulfillment timelines consistently met
Inventory accuracy and reporting reliability
Reduction in operational errors and escalations
Accuracy and timeliness of KPI reporting
Proactive resolution of vendor and facility issues

Qualifications

Required:

2-5 years in operations, administrative, or coordination role
Strong organizational and project management skills
High attention to detail and process orientation
Ability to manage multiple priorities in a fast-paced environment
Self-starter
Able to lift 50lbs
Able to manage a team

Preferred:

Experience in e-commerce, call center, or subscription-based business
Familiarity with inventory systems (e.g., Sortly)
Experience supporting executive-level leadership
Exposure to payment processing, chargebacks, or compliance environments

Core Competencies

Ownership mentality and initiative
Problem-solving and critical thinking
Strong follow-through and accountability
Systems thinking
Cross-functional communication skills

Apply

Vacancy posted 4 days ago

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