Relief Direct Service Advocate-All Shift

Relief Direct Service Advocate_DV Shelter Relief Per Diem Springfield, MA, US Requisition ID: 1979 Salary Range: $19.00 To $19.00 Hourly. The YWCA of Western Massachusetts is dedicated to eliminating racism and empowering survivors. The YWCA provides a safe place for survivors of domestic violence, sexual assault, and human trafficking. Our programs and services include crisis shelter and transitional housing for survivors and their families, counseling, SAFEPLAN court advocacy, community education, supervised visitation, and vocational training for youth. The YWCA provides services at several sites, including Holyoke, Northampton, Westfield, and our primary Springfield campus. The YWCA is seeking a Direct Service Advocate for our Domestic Violence Shelter Services in Springfield, MA. The Direct Service Advocate (DSA) is responsible for providing support, advocacy, and role modeling to adult, teen, and child program participants living in the YWCA's residential programs. The DSA is part of a team model working with peers, supervisors, clinicians, and outside connections to best serve program participants. The DSA supports the agency mission and trauma‑informed service model to provide safe, consistent, and quality services to vulnerable populations. Job Title: Direct Service Advocate Reports to: Assistant Program Director Schedule: 3 shifts per month Starting Rate: $19.00/hr FLSA Status: NonExempt Primary Responsibilities Conduct shelter intakes as needed. Provide crisis intervention and counseling as needed. Help residents become acquainted with the shelter and other residents and provide counseling to residents upon arrival. Responsible for maintenance and upkeep of the facility and property (vacuuming, laundry area, shoveling, mopping, and taking trash out). Enforce shelter rules and guidelines. Engage with residents at meal time and ensure that residents clean up their area prior to leaving the dining area. Complete all required paperwork and maintain client records. Qualifications Associate's degree plus 1–3 years of experience in human services. Experience working in a residential setting. Familiarity with issues of domestic violence. Experience with survivors of gender‑based violence and exploitation. Experience addressing the impacts of decisions and actions on multiple communities. Understanding of both interpersonal and structural racism and bias. Ability to represent the agency from a management perspective in an active union environment. Excellent written and organizational skills, including computer skills. Must be able to be covered by the agency's insurance policy. Physical Requirements Must be able to lift 40 lbs. Introductory Period: All employment at the YWCA begins with a 150‑day Introductory Period. #J-18808-Ljbffr YWCA of Western Massachusetts