Clinical Care Coordinator II (RN) - Primary Care

Clinical Care Coordinator II (RN) - Primary CareReporting directly to the Nurse Manager, the Clinical Coordinator II (Registered Nurse II), assists providers with patient care, health education/promotion, electronic medical record (EMR) chart management, coordination of patient care, and clinical protocols as needed.These duties include, but are not limited to, medication/immunization administration, point of care testing (POCT), clinical information abstraction, and patient education that can be in person, via our patient portal, or by phone. The Clinical Coordinator II (Registered Nurse II) will work closely with multiple providers and other clinical and administrative staff to deliver an excellent patient experience that contributes to positive health outcomes for patients and a work culture that represents our values.ResponsibilitiesAdministrative/OperationsAssesses and collects data related to patient health status and inputs this medical information into the EMR as instructed by the physician.Works with the care team to develop the plan and care across the continuum (e.g. inpatient, outpatient, home, skilled nursing facility, schools) which includes assisting with medication management (e.g. medication renewals) inclusive of medical prior authorizations as needed. Administer immunizations and medications.Under limited supervision, executes nursing interventions by collaborating with the care team and following standards of care established by the unit/department.Supports on-going clinical functions of the service to provide compassionate patient-centered care.Provide clinical triage, for symptom management, via various mediums, including but not limited to telephone, MyChart, and in person. Provide patient education as required.Assist with management of urgent and emergent patient situations in conjunction with care team leadership.Coordinates multidisciplinary health care services and arranges diagnostic tests (i.e. lab, x-ray) as ordered by physicians and performs diagnostic testing, therapeutic, and interventional procedures as needed under physician supervision.Review and act on test results (lab, x-ray)Review and manage communications from internal and external "customers" inclusive of in basket messages, updating immunizations, updating health maintenance items.Ensures infection control compliance within the practice.Addresses appropriate measures to provide patient and family satisfaction.May float to other clinics on as needed for operations need.Other duties as assigned and appropriate to scope, education, and/or training.Specialty Specific DutiesAssist with the management of patients (adult and pediatric) with multiple chronic health conditions, acute episodes of care, behavioral health challenges while promoting and supporting prevention and wellness. Perform patient outreach related to gaps in care. Lead efforts to support quality and population health initiatives.Establish standard clinical supply storage in collaboration with other clinical staff and audit that standards are being maintainedMay float to other clinics on as needed for business continuity. Occasionally provide assistance in the clinical duties of LPN staff in the interest of patient care.Perform competency testing for new and established staff as appropriate.PeopleMay precept new clinical staff including Medical Assistants, LPNs and more junior nurses.ComplianceMaintain patient privacy and confidentiality according to HIPAA requirements at all times.Keep current on all organizational and practice policies (e.g., infection control, HIPAA), goals, initiatives, and required trainingsEnsure that University and Department policies and procedures are followed.Successfully complete all required university, hospital, and department trainings.Other duties as assigned within professional scope of practice/training/education.Minimum QualificationsBachelor of Science degree in Nursing or equivalent of education, training, and experience.A minimum of 3 years of related experience. Clinical rotation experience associated with BSN degree programs will be applied toward related experience requirements.An equivalent combination of education and experience may be considered.Current and unrestricted New York State RN license.Basic Life Support certified.Ability to work indoors in an environmentally-controlled environment with a degree of dust, noise, odors, etc., without undue discomfort.Ability to perform sedentary work that primarily involves sitting or standing for long periods of timeTravel between clinical sites may be required depending on needDuties performed routinely require exposure to blood, bodily fluid, and tissue. Incumbent in expected to perform and/or/assist in emergency care and/or first aid as neededAbility to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact, respect, and sensitivity.Must have excellent communication skills and the ability to communicate effectively with a diverse audience of peers, management and other stakeholders. Must have highly developed interpersonal skills and ability to deescalate stressful situations.Must be an engaged and positive team member demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations including helping peers adapt to new situations.Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, Email systems, etc.Must be a motivated individual with a positive mindset and exceptional work ethic.Must successfully complete systems training requirements.Preferred QualificationsPhysician practice experience preferred.Pediatric primary care experience preferred.CompetenciesPatient Facing CompetenciesMinimum Proficiency LevelAccountability & Self-ManagementLevel 3 - IntermediateAdaptability to Change & Learning AgilityLevel 2 - BasicCommunicationLevel 3 - IntermediateCustomer Service & Patient-CenteredLevel 3 - IntermediateEmotional IntelligenceLevel 2 - BasicProblem Solving & Decision MakingLevel 3 - IntermediateProductivity & Time ManagementLevel 3 - IntermediateTeamwork & CollaborationLevel 2 - BasicQuality, Patient & Workplace SafetyLevel 3 - IntermediateLeadership CompetenciesMinimum Proficiency LevelBusiness Acumen & Vision Drivern/aPerformance ManagementLevel 1 - IntroductoryInnovation & Organizational DevelopmentLevel 1 - IntroductoryEqual Opportunity Employer / Disability / VeteranColumbia University is committed to the hiring of qualified local residents.