Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Manager, Product Operations

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Manager, Product Operations

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone by making transactions safe, simple, innovative, and accessible. Our innovations and solutions use secure data and networks, partnerships, and a passion for helping individuals, financial institutions, governments, and businesses realise their most significant potential. Our decency quotient drives our culture and everything we do inside and outside our company. With connections across more than 210 countries and territories, we build a sustainable world that unlocks priceless possibilities for all.

Overview
When a MACS customer completes onboarding and goes live, their journey is just beginning.

Reporting to the Director, Support & Retention Experience, this role owns the post-enablement customer journey — the period from the moment a customer goes live in production through to long-term, healthy platform use. You will be the person responsible for ensuring live customers are continuously monitored, that problems are caught and resolved before they affect the customer's business, and that customers are actively supported to grow their use of the platform over time.

• Do you believe that going live is the start of the customer relationship, not the end of it?
• Are you motivated by the challenge of spotting problems before customers have to raise them?
• Do you want to build something that does not yet exist and leave a lasting operational footprint?

Role
You will own the end-to-end post-enablement experience for MACS production customers, covering:
• Monitor API performance, availability, error rates, and usage patterns across all live production customers — maintaining a continuous, accurate picture of how every customer is performing on the platform
• Own the post-enablement customer health score — defining what signals matter, what thresholds indicate risk, and ensuring that health data is visible, trusted, and acted on by the right teams
• Operate the proactive alerting function — detecting degradation, unusual usage drops, or rising errors early, and triggering the right response before issues escalate to the customer
• Build and maintain the post-enablement playbooks that define how the team responds to each failure mode — from a spike in API errors to a customer going dark after go-live — ensuring responses are fast, consistent, and scalable
• Coordinate issue resolution across SRE, engineering, and product teams — owning the customer-facing communication, managing escalation paths, and ensuring the customer never has to chase multiple teams for an answer
• Work with the Developer Zone team to surface contextual guidance, alerts, and diagnostics directly within the platform — so customers get help in the moment, without having to open a ticket
• Use post-enablement usage signals to identify customers who are ready to expand their use of the platform — flagging growth opportunities to commercial and product teams and helping customers discover the next capability relevant to their needs
• Proactively review each live customer's integration and surface recommendations for improvement — helping customers optimise performance, reduce errors, and get more value from what they have enabled
• Provide the Director and senior leadership with clear, data-driven visibility into post-enablement customer health, support performance, retention trends, and platform adoption across the live customer base
• Collect and synthesise post-go-live customer feedback into actionable inputs for product and engineering — ensuring the live customer experience continuously improves

All About You
• Experience in customer success, post-sales support, or technical account management in a B2B technology or developer platform environment — you understand what customers need after they go live and know how to deliver it at scale
• Comfortable reading and interpreting API performance data, error logs, and usage metrics — you do not need to be an engineer, but you need to understand what the data is telling you about the customer's experience
• Strong process discipline — you document playbooks, maintain escalation paths, and close gaps systematically rather than reactively
• Natural relationship builder who can coordinate across SRE, engineering, product, and commercial teams to resolve customer issues without the customer feeling the friction
• Detail-oriented with the ability to manage a portfolio of live customers simultaneously, spotting risk early and prioritising interventions effectively
• Clear communicator — able to translate technical platform signals into customer-friendly language, and operational data into crisp leadership updates
• Self-directed and resourceful in environments where the playbook is still being written — you make progress without waiting for everything to be defined
• Experience in payments, fintech, or developer platform environments is a strong advantage

What Success Looks Like
• Every live production customer is continuously monitored — problems are caught and resolved before they affect the customer's business
• Post-enablement health scores are trusted and used by the Director, product, and commercial teams to make decisions
• Customers who go live feel supported, not abandoned — and that experience is consistent regardless of their size or complexity
• Usage signals reliably surface expansion opportunities, contributing directly to platform growth
• Customers stay longer, use more of the platform, and see MACS as a long-term partner rather than a vendor they onboarded with once

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Manager, Product Operations in Mountain View, CA vacancy
  • $163k - $237k

     ...Technical Program Manager III, Product Operation, Technical Infrastructure Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. This role follows our hybrid approach... 
    Suggested
    Work at office
    Local area
    Relocation

    Google

    Sunnyvale, CA
    5 days ago
  • $138k - $198k

     ...Technical Program Manager II, Product Operations Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Minimum qualifications: Bachelor's degree in a technical field... 
    Suggested

    Google

    Mountain View, CA
    2 days ago
  • $128.4k - $236.7k

     ...A leading technology company in Cupertino is looking for an Operations Program Manager to oversee product launches with a focus on quality and customer availability. The role demands experience in manufacturing or engineering, excellent project management skills, and the... 
    Suggested

    Apple

    Cupertino, CA
    2 days ago
  •  ...ML applications, without the hassle of managing hundreds of GPUs or TPUs. Cerebras' current...  ...and a deliberate apprenticeship into operating leadership. You will create the business...  ...We believe inclusive teams build better products and companies. We try every day to build... 
    Suggested
    Apprenticeship
    Shift work

    Cerebras

    Sunnyvale, CA
    2 days ago
  • Google is seeking a Program Manager in Mountain View, California. In this role, you will lead complex, multi-disciplinary projects from start to finish, coordinating with stakeholders to manage project requirements, timelines, and risks. The ideal candidate will have a... 
    Suggested

    Google

    Mountain View, CA
    1 day ago
  • $136k - $197k

    Minimum Qualifications Bachelor's degree or equivalent practical experience. 5 years of experience in program management, event operations, or managing an executive briefing center. Experience in Google Workspace and Salesforce. Preferred Qualifications Experience... 
    Full time
    Immediate start

    PMs for Hire

    Sunnyvale, CA
    5 days ago
  • $115k - $183k

     ...agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers...  ...the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote... 
    Full time
    For contractors
    For subcontractor
    Casual work
    Work at office
    Remote work
    Day shift

    applied

    Sunnyvale, CA
    3 days ago
  • $159k - $231k

     ...practical experience. 5 years of experience in program management. Experience in NPI operations management. Experience in the manufacturing supply chain...  ...until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down... 
    Full time
    Contract work

    PMs for Hire

    Mountain View, CA
    3 days ago
  •  ...of sports partners globally by offering products and services across Fanatics Commerce, Fanatics...  ...delighting sports fans globally. Senior Manager, Strategic Ops – Fanatics Collectibles...  ...sports & entertainment properties, and operators in the world. Fanatics Collectibles is... 
    Relocation

    Dormont Manufacturing Company

    Sunnyvale, CA
    1 day ago
  • $132k - $190k

    Program Manager II, Customer Experience Operations, Google Store Mountain View, CA, USA Qualifications Bachelor's degree or equivalent practical experience...  ...learning, and automated solutions into content production workflows. Lead and execute a portfolio of operational... 

    Google Inc.

    Mountain View, CA
    3 days ago
  • $96.8k - $253.2k

     ...service infrastructure that keeps robots operational becomes a strategic differentiator. We are seeking a Technical Program Manager to coordinate and execute service optimization...  ...service operations, field operations, or production operations, including authoring technical... 
    Hourly pay
    Temporary work
    Local area
    Flexible hours

    Tesla

    Palo Alto, CA
    2 days ago
  • Google is seeking a senior Product/Program Manager to join its gTech gPTO and GCS Revenue Strategy and Operations teams. The role focuses on delivering scalable ads-product improvements through data-driven insights and close collaboration with business and technology teams... 

    Google

    Mountain View, CA
    3 days ago
  • $222k - $309k

    Google is seeking a Product Strategy and Operations Lead for its Distributed and Sovereign Cloud organization in Sunnyvale, CA. The role involves...  ...influencing business decisions through analytical insights and managing product strategy initiatives. Working closely with senior... 

    Google

    Sunnyvale, CA
    2 days ago
  • $222k - $309k

    Product Strategy and Operations Lead, Distributed and Sovereign Cloud Sunnyvale, CA, USA Minimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience in management consulting, product management and strategy, or analytics in a... 

    Google

    Sunnyvale, CA
    2 days ago
  • $159k - $231k

     ...experience. 5 years of experience in program or project management. Experience in the data center operations or technology industry. Experience with analytics,...  ...it’s solved for all. That’s why Googlers build products that help create opportunities for everyone,... 
    Full time

    PMs for Hire

    Sunnyvale, CA
    3 days ago
  •  ...environment curation. About the Role We’re looking for a Program Manager, Data Operations to scale the data ecosystem behind frontier AI models—...  ...arrangements, and the opportunity to help define a new product category in AI infrastructure We encourage you to apply even... 
    Flexible hours

    Bespoke-Labs

    Mountain View, CA
    5 days ago
  • A leading company in facilities management seeks a Project Manager in Mountain View, CA. The successful candidate will oversee project portfolios, manage timelines, and ensure effective communication with stakeholders. Ideal applicants should have 3-5 years of facilities... 

    Compass Group, North America

    Mountain View, CA
    3 days ago
  • $56.96 - $75.52 per hour

     ...one child and family at a time. This paragraph summarizes the general nature, level and purpose of the job. The Ambulatory Operations Manager oversees the operations of ambulatory sites to create a cohesive and aligned patient-centered experience throughout the ambulatory... 
    Hourly pay
    Local area

    Stanford Children's Health | Lucile Packard Children's Hospi...

    Palo Alto, CA
    5 days ago
  • $117k - $234k

    Role Summary We're seeking a Senior Manager, Earnings Controls, to help build, operationalize...  ..., prioritizing, and mitigating operational and financial risks across contractor earnings...  ..., Legal, Tax, Engineering, Product, Compliance, and business operations teams... 
    Full time
    Temporary work
    Part time
    For contractors

    Walmart

    Sunnyvale, CA
    2 days ago
  • $206.02k - $274.68k

    The ideal candidate is a seasoned electric utility operations leader with deep technical expertise and a proven track record of managing multiple facets of electric utility systems. They bring both strategic perspective and hands‑on operational knowledge, with the ability... 
    For contractors

    City of Palo Alto

    Palo Alto, CA
    1 day ago
  • Responsibilities Day‑to‑day management and supervision of assigned lab environment personnel...  ...lab environment showcasing networking products and technologies, including servers,...  ...oversee installation, configuration, and operational readiness. Collaborate with internal... 
    Work at office
    All shifts
    Shift work

    Coherent Corp.

    Sunnyvale, CA
    4 days ago
  • $140k - $190k

     ...effortless integration into customers\' logistics operations. About the role We are seeking a Senior Manager, Truck Assets & Operations to lead the oversight of...  ...relationships with vendors to secure quality products at cost-effective prices. Develop and execute preventative... 
    Odd job
    Work at office
    Local area

    Booster

    Mountain View, CA
    5 days ago
  • $138.51k - $203.49k

     ...software and AI technology, 42dot envisions a world where everything is connected and moves autonomously through a self‑managing urban transportation operating system. About the Role As the Manager of Fleet Operations, you will be the architect and steward of 42dot’s... 
    Contract work

    42dot

    Sunnyvale, CA
    2 days ago
  • $159k - $231k

    Program Manager III, Supply Chain Operations, Cloud Networking Location options: Austin, TX, USA; Sunnyvale, CA, USA Qualifications Bachelor's degree...  ...until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down... 
    Contract work

    Google Inc.

    Sunnyvale, CA
    2 days ago
  • $119k - $179k

     ...clinical needs based on member input. We are looking for a talented Program Manager to streamline our delivery engine and scale these impactful consumer health solutions. You will join the Product Operations team to help drive operational excellence, cross-functional alignment... 
    Full time

    Verily

    Mountain View, CA
    1 day ago
  • $85 - $90 per hour

     ...organized professional with a passion for operational excellence and fostering a vibrant...  ...seeking a Business Operations Program Manager to be the engine behind our team's day‑...  ...effectively. Familiarity with standard office productivity suite tools (e.g., presentations, word... 
    Hourly pay
    Temporary work
    Work experience placement
    Work at office

    Skill Corp

    Mountain View, CA
    1 hour ago
  • $97.6k - $188.4k

     ...team at Microsoft is building a modern operations organization to support high-impact brand...  ...at global scale. The Operations Program Manager supports the operating system that enables...  ...(Campaigns, Strategy, Design, Copy, Production, Platforms/Web) on a shared plan of record... 
    Local area
    Shift work

    PMs for Hire

    Mountain View, CA
    2 days ago
  •  .... Role Overview: We are seeking a skilled and experienced Operations Program Manager with automotive experience, specializing in Lidar assembly...  ...functional partners and contract manufacturers in ensuring the production lines for NPI and mass production meet product quality,... 
    Contract work

    Clutch Canada

    Mountain View, CA
    19 hours ago
  • $192k - $279k

    Google Inc. is seeking a Technical Program Manager for Product Quality and Reliability in Sunnyvale, California. This role involves managing the end-to-end quality of AI and Machine Learning products and leading cross-functional teams to ensure high-quality standards. You... 

    Google Inc.

    Sunnyvale, CA
    1 day ago
  • $192k - $279k

    Technical Program Manager, Product Quality and Reliability Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering...  ..., machine learning, compute or storage, and data center operations. Experience tracking quality trends, managing product... 
    Worldwide

    Google Inc.

    Sunnyvale, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Manager, Product Operations. Be the first to apply!